Customer Care Executive
Prudent Corporate Advisory Services Ltd.
Ahmedabad, Gujarat, India0–3 yrs49m agovia LinkedIn
Customer Care Executive - Backend Query Solution
Key Responsibilities
- Handle and resolve customer/partner queries effectively
- Coordinate with internal teams for timely resolution
- Ensure queries are resolved within defined TAT
- Maintain proper query records and follow-ups
- Understand issues and provide accurate solutions
- Handle communication through email and phone
- Follow defined processes, SOPs & escalation guidelines
Requirements & Tech Stack
- MS Office / Excel (Basic knowledge)
Qualifications
- Excellent written & verbal communication
- Good analytical & problem-solving skills
- Strong query-handling ability
- Follow-up and coordination skills
- Positive attitude and willingness to learn
- Ability to manage multiple queries responsibly
Location: Ahmedabad - Gulbai Tekra
Work Timings: Day Shift Only
Job Type: On-roll full time