Customer Support Representative

Department: Customer Support & Operations

Location: Kirti Nagar, Delhi

Job Type: Full-Time

Salary: ₹15,000 – ₹24,000 per month

About the Role

We are looking for a customer-focused and proactive Customer Support Representative to assist users of our consultation-based application. The role involves resolving customer queries, helping users navigate the app, supporting consultation-related issues, and ensuring a smooth and positive customer experience. The ideal candidate should have excellent communication skills, a problem-solving mindset, and the ability to handle customers professionally across different communication channels.

Key Responsibilities

• Handle customer queries through calls, WhatsApp, chat, and other support channels.
• Assist users with app navigation, registration, login, wallet balance, recharges, payments, and refunds.
• Resolve issues related to astrologer availability, consultation bookings, missed calls, chat sessions, and call connectivity.
• Guide customers through the consultation process and help them understand app features.
• Handle customer complaints patiently and provide timely resolutions.
• Coordinate with internal teams to resolve technical, payment, and consultant-related issues.
• Follow up with customers to ensure their concerns have been resolved.
• Maintain accurate records of customer interactions, complaints, and resolutions.
• Identify recurring customer issues and share feedback with the relevant teams.
• Help improve customer satisfaction, retention, and the overall user experience.

Requirements & Tech Stack

• Excellent verbal and written communication skills.
• Basic knowledge of mobile applications and digital payment systems.
• Good problem-solving and customer-handling abilities.
• Patience, empathy, and a positive attitude while dealing with customers.
• Ability to multitask and manage multiple customer queries efficiently.
• Basic knowledge of CRM tools, Excel, and customer support platforms is preferred.
• Previous experience in customer support, e-commerce, fintech, or app-based businesses will be an advantage.
• Freshers with strong communication skills and a willingness to learn may also apply.

Salary & Benefits

• Salary: ₹15,000 – ₹24,000 per month, depending on experience and skills.
• Opportunity to work in a growing technology-driven business.
• Supportive work environment with opportunities for professional growth.
• Training on the application, consultation workflow, and customer support processes.