Software Support Engineer
Apconic Software
Indore, Madhya Pradesh, India0–3 yrs48m agovia LinkedIn
About the Role
We are looking for a Software Support Engineer to help investigate and resolve issues reported by customers.
Key Responsibilities
- Review application and system logs to identify errors and possible causes.
- Troubleshoot application problems and provide timely updates to customers or internal users.
- Run basic queries and checks using PostgreSQL and PL/SQL.
- Use basic Node.js knowledge to assist with application troubleshooting.
- Check Windows service status and perform basic operating system troubleshooting.
- Reproduce reported issues and document steps, findings, and relevant logs.
- Escalate complex issues to the development team with clear technical details.
- Track support requests, resolutions, and follow-up actions.
- Maintain support notes and troubleshooting documentation.
Requirements & Tech Stack
- Basic knowledge of PostgreSQL, PL/SQL, Node.js, and Windows services.
- Ability to review logs and investigate reported issues.
- Good problem-solving, analytical, and communication skills.
- Willingness to learn the company’s software, processes, and support tools.
Work schedule may require occasional support outside regular working hours or on weekends.
Qualifications
- A degree or diploma in Computer Science, Information Technology, or a related field.
- Experience in software, application, or technical support.
- Familiarity with ticketing systems and remote troubleshooting tools.
- Basic knowledge of APIs, networking, or web applications.