Airside Experience Specialist

About the Role

As an Airside Experience Specialist, you are the face of our private aviation terminal, delivering a seamless, personalized, and welcoming experience for every guest, crew member, and aircraft in our care. You’ll operate ground service equipment and perform aircraft ground services while engaging guests with professionalism and a service-first mindset. This role requires schedule flexibility, including nights, weekends, and holidays, and the ability to thrive in outdoor environments around active aircraft and in varying weather conditions.

Key Responsibilities

• Work as part of a team to conduct airside operations safely and efficiently in accordance with established policies and standard operating procedures (SOPs), ensuring efficient and accurate communication.
• Collaborate with team members, guests, clients, vendors, and aircraft crewmembers to ensure service needs are met, including: fueling, de-icing, lavatory, ground power and potable water services, parking, marshalling, wing walking, delivering catering, and towing.
• Proactively prepare for arriving/departing aircraft, identify and perform open job tasks, and immediately speak up and/or point out observed safety concerns.
• Operate and drive ground service equipment such as fuel trucks, de-icing trucks, ground power units, tugs, and stair trucks.
• Load and unload luggage and other cargo into/out of aircraft and from/into the PAT, guest vehicle, or other mode of transportation.
• Provide professional and friendly guest service with a positive and helpful attitude.
• Offer safe, convenient, and courteous transportation.
• Maintain safe, clean, and secure ramps and operations.
• Perform fuel handling, including fuel quality control, fuel receipt, inventory, and maintaining accurate documentation.
• Understand, comply with, and enforce all operational, safety, and guest service requirements.
• Stop work when an unsafe condition or act is likely to cause harm and report concerns to the appropriate manager.
• Follow emergency response procedures during critical events.
• Understand, comply with, and enforce all security (physical, cyber, and data) protocols.
• Create accurate records pertaining to time worked and activities/services performed.

Requirements & Tech Stack

• Minimum of 18 years of age.
• Ability to pass company background checks, drug tests, and airport background check requirements to receive and maintain an airport security badge.
• Must be legally authorized to work in the jurisdiction of employment.
• Excellent vision and coordination for moving/directing aircraft and visually inspecting aircraft fuel.
• Ability to pass a color vision test.
• Must possess a valid state driver’s license.
• Ability to exercise good judgment and follow directions.
• Computer Skills: Ability to use a computer and email, learn necessary company software, and pass computer-based training modules.

Qualifications

• Minimum Education: High School Diploma or General Education Degree (GED).
• Preferred Experience: Three (3) to six (6) months experience and/or training in aviation, customer service, or other related field; or equivalent combination of education and experience.
• Hospitality Skills: Excellent guest service skills with an energetic, outgoing, and guest-obsessed personality; ability to anticipate guest needs and multi-task in a fast-paced environment; maintain professionalism and confidentiality.
• Language Skills: Ability to read and comprehend safety rules, operating instructions, and procedure manuals in English. Clearly communicate in English with others in person, via telephone, radio communicators, and in writing.
• Math Skills: Ability to perform simple arithmetic (addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time).
• Physical Ability: Ability to physically enter/exit and operate motor vehicles and ground support equipment. Ability to perform various functions safely and efficiently from elevated heights.
• Critical Thinking / Reasoning Ability: Ability to carry out multi-step instructions and deal with standardized situations.
• Interpersonal Skills: Ability to get along and work well with others; excellent interpersonal skills for effective collaboration and guest service.
• Multitasking: Ability to handle multiple tasks simultaneously while maintaining attention to detail.
• Task Management: Ability to successfully and timely complete Signature’s training programs.