Warehouse Operations Associate

Company: House of Chikankari

Location: Mohan Estate

Role Overview

We are looking for a detail-oriented Warehouse Operations Associate to manage day-to-day warehouse activities, including inbound stock receiving, GRN processing, barcoding, marketplace order processing, dispatch coordination, and customer/courier returns management. The role requires accuracy, timely execution, inventory control, and coordination with internal teams and courier partners.

Key Responsibilities

1. Inbound Receiving, GRN & Barcoding

• Handle incoming stock and materials received at the warehouse.
• Verify received quantities against PO, invoice, and ASN documents.
• Conduct SKU-wise, quantity, and physical condition checks.
• Generate and process GRNs accurately in WMS/Uniware.
• Manage product barcoding, tagging, and relabelling wherever required.
• Identify and report shortages, excess quantities, incorrect SKUs, and damaged stock.
• Coordinate with SCM, Purchase, and vendors to resolve receiving discrepancies.
• Ensure proper segregation and handover of received stock for putaway.

2. Marketplace Order Processing & Dispatch

• Manage day-to-day marketplace order processing activities.
• Download and verify orders and process them in WMS/Uniware.
• Coordinate picking, packing, invoicing, and dispatch of orders.
• Ensure SKU, quantity, barcode, and order details are accurate before dispatch.
• Monitor marketplace turnaround time (TAT) and ensure adherence to defined SLAs.
• Coordinate with warehouse and courier teams for timely shipment handover.
• Resolve order discrepancies, cancellations, holds, and processing exceptions.
• Follow up on pending orders and maintain marketplace-wise processing MIS.

3. Customer & Courier Returns Management

• Receive and physically verify all customer and courier returns received at the warehouse.
• Perform product-wise checking, quantity verification, and condition assessment.
• Segregate returned products into Good Inventory, Bad Inventory, or QC Hold categories.
• Update return status accurately in WMS/Uniware.
• Coordinate return GRN and putaway wherever applicable.
• Identify discrepancies such as missing items, incorrect SKUs, and damaged products.
• Maintain return-related records and daily MIS.
• Ensure timely processing and closure of all pending returns.

4. Inventory Control & Reporting

• Maintain accurate warehouse transaction records and inventory updates.
• Ensure all inward, outward, and return transactions are recorded correctly.
• Support stock reconciliation and discrepancy identification.
• Prepare and maintain daily operational MIS for receiving, order processing, dispatch, and returns.
• Follow warehouse SOPs, quality standards, and defined processing timelines.
• Coordinate with relevant teams to resolve operational issues and improve warehouse efficiency.

Key Skills & Requirements

• Basic knowledge of warehouse operations and inventory management.
• Familiarity with WMS/Uniware or similar warehouse management systems.
• Understanding of GRN, barcoding, order processing, dispatch, and returns.
• Basic Excel and MIS reporting skills.
• Strong attention to detail and accuracy.
• Good coordination, communication, and problem-solving skills.
• Ability to manage multiple tasks and meet operational deadlines.