Trainee Captain

About The Frame

The Frame is a distinctive dining destination in Lodhi Art District, where food, art, and storytelling come together to create a memorable hospitality experience. As we build our pre-opening team, we are looking for hospitality professionals who bring refined service skills, strong product knowledge, and a passion for delivering exceptional guest experiences.

Role Overview

We are looking for a skilled and guest-focused Trainee Captain to oversee service within an assigned section of the restaurant. The ideal candidate should have experience in fine-dining service, a sound understanding of wines and alcoholic beverages, and the ability to guide the service team while ensuring a seamless and personalised dining experience.

Key Responsibilities

• Oversee service within the assigned section, ensuring efficient, attentive, and professional guest service.
• Welcome guests, understand their preferences, and provide personalised recommendations based on menu and beverage offerings.
• Demonstrate sound knowledge of wines, spirits, liqueurs, and other alcoholic beverages, including their characteristics, serving methods, and food-pairing principles.
• Assist guests with wine and beverage selections and confidently explain relevant options from the menu.
• Ensure the correct presentation and service of wine and alcoholic beverages, including appropriate glassware, serving temperatures, and service etiquette.
• Coordinate with the kitchen and bar teams to ensure timely order execution and a smooth dining experience.
• Guide and coordinate with servers and assistant servers to maintain service standards and efficient floor operations.
• Ensure tables are properly set, service stations are organised, and the assigned section is prepared before service.
• Handle guest requests, feedback, and service-related concerns with professionalism and discretion.
• Ensure compliance with restaurant SOPs, hygiene standards, grooming guidelines, and responsible alcohol-service practices.
• Support the Restaurant Manager in maintaining service quality, team coordination, and smooth day-to-day operations.

Qualifications & Experience

• 2–4 years of experience in Food & Beverage service, preferably in a fine-dining restaurant, luxury hotel, or premium hospitality establishment.
• Previous experience managing an assigned section and coordinating service staff.
• Good working knowledge of wines, spirits, liqueurs, and other alcoholic beverages is essential.
• Understanding of wine varieties, grape varietals, basic wine regions, food and wine pairing, and appropriate serving techniques.
• Familiarity with beverage presentation, glassware, serving temperatures, and fine-dining service etiquette.
• Strong communication and guest-engagement skills, with the ability to make informed food and beverage recommendations.
• Professional grooming, attention to detail, and the ability to perform effectively in a fast-paced dining environment.
• A proactive approach to teamwork, problem-solving, and delivering high service standards.

What You Can Expect

• The opportunity to contribute to the pre-opening journey of a distinctive dining destination.
• Exposure to premium dining, refined service standards, and curated food and beverage offerings.
• Opportunities to strengthen wine knowledge, beverage service, guest engagement, and floor management skills.
• A collaborative environment that values professionalism, accountability, and continuous development.