Front Office Executive

About the Role

You’ll be the first point of contact for students, parents, staff, visitors, and other stakeholders at LIT School. You’ll be responsible for managing the reception, handling communication and visitor coordination, supporting day-to-day administrative activities, and ensuring a welcoming, safe, and professional campus environment.

Key Responsibilities

• Reception & Front Office Management
• Manage the reception desk and ensure the front office is clean, organized, and presentable.
• Welcome and assist students, parents, staff, visitors, and other stakeholders professionally.
• Handle incoming calls, messages, and general enquiries and direct them to the appropriate person or department.
• Assist students, parents, and staff with general administrative queries.
• Visitor & Access Management
• Receive visitors and guide them to the appropriate department or staff member.
• Ensure visitors follow the school's visitor procedures.
• Coordinate with relevant teams to facilitate smooth visitor movement across the campus.
• Maintain professionalism and confidentiality while handling visitor and school-related information.
• CCTV, Safety & Campus Monitoring
• Monitor CCTV cameras and promptly report unusual activities or concerns to the Admin Manager or concerned authority.
• Conduct regular floor rounds to check cleanliness, safety, and general upkeep of common areas.
• Report maintenance, cleanliness, safety, or facility-related issues to the Admin Manager or relevant department.
• Support in maintaining a safe, secure, and welcoming campus environment.
• Courier & Administrative Support
• Manage incoming and outgoing courier, postal, and delivery items.
• Maintain appropriate records for couriers, deliveries, and other reception-related activities.
• Support the Admin Manager with routine administrative and operational tasks.
• Assist with documentation, record-keeping, and other front-office requirements as needed.
• Communication & Coordination
• Coordinate with Admin, HR, Programs, and other relevant departments for day-to-day requirements.
• Ensure important messages and communication are directed to the appropriate stakeholders in a timely manner.
• Support smooth coordination between students, staff, visitors, and internal teams.
• Act as the first point of contact for reception-related queries and concerns.
• Process & Professional Standards
• Follow all school policies, procedures, and safety guidelines.
• Maintain confidentiality while handling school-related information.
• Ensure the reception and common areas consistently reflect a professional and welcoming environment.
• Identify and report operational gaps or issues to the Admin Manager.
• Take up additional reception and administrative responsibilities as assigned.