Winter Intern

About CRM Messaging

CRM Messaging helps businesses communicate with their customers through WhatsApp, SMS, email, and voice, integrating messaging, automation, and AI-powered workflows. We seek curious minds to identify customer needs beyond existing features.

The Role

Think like a customer, research like an analyst, and reason like a product manager. You will investigate customer problems, explore competing products, use AI tools for research, and recommend product strategies. This role is at the intersection of Product Management, Product Design, and Customer Research, offering the opportunity to influence customer understanding and product decisions. We value asking better questions, finding evidence, challenging assumptions, and developing thoughtful solutions over having all the answers.

Key Responsibilities

• Customer Research
• Understand how businesses use CRM software and communication tools.
• Identify customer pain points, unmet needs, and inefficient workflows.
• Explore customer reviews, online communities, discussions, and other sources.
• Product Strategy
• Research competitors, market trends, and emerging opportunities.
• Identify potential features, integrations, and product improvements.
• Evaluate ideas based on customer value, business impact, and feasibility.
• Recommend what to build, improve, or avoid, with reasoning.
• Product Design and User Experience
• Examine product flows for confusing or frustrating experiences.
• Suggest improvements to onboarding, navigation, workflows, and interfaces.
• Develop user journeys, wireframes, or simple prototypes.
• AI-Powered Research
• Utilize AI tools for researching topics, comparing products, organizing findings, and exploring solutions.
• Validate AI-generated findings against credible sources.
• Convert research into clear, evidence-backed recommendations.
• Communicating Insights
• Present findings and recommendations clearly.
• Differentiate verified evidence from assumptions and opinions.
• Support the team in making better product decisions through structured research and independent thinking.

Who Should Apply

You might be a good fit if you:

• Are naturally curious and question how products work.
• Notice and think about improving frustrating app experiences.
• Enjoy understanding people, their behavior, and their problems.
• Can independently research unfamiliar subjects using AI and other resources.
• Think critically and avoid accepting the first answer found.
• Communicate clearly through writing, visuals, or presentations.
• Can manage work independently in a remote environment.

No prior product management experience is required. Students from engineering, design, business, humanities, and other disciplines are welcome. We prioritize how you think over your degree. Curiosity, customer empathy, research skills, and independent judgment are more important than product management jargon.

Internship Details

• Position: Product Strategy & Research Intern
• Company: CRM Messaging
• Duration: 1 November – 31 December 2026
• Stipend: ₹15,000 per month
• Location: India, fully remote
• Focus Areas: Product Management, Product Design, Customer Research, and AI