Management Trainee

About the Role

Management Trainee (Path to Customer Success Manager)

The Customer Success Manager at Joveo is a high-stakes, advisory role. You will be a trusted advisor in the recruitment tech space, transforming complex programmatic advertising metrics into ROI narratives. This role focuses on driving Value Realization.

Key Responsibilities

• Be the ROI Storyteller: Transform raw data into compelling narratives that prove Joveo’s impact.
• Command the Boardroom: Own the relationship with Director and CXO-level stakeholders. Lead strategic sessions.
• Architect Success Playbooks: Design and execute project blueprints for seamless adoption of Joveo’s AI and programmatic solutions.
• Internal Product Catalyst: Be the voice of the customer and influence the product roadmap.
• Drive the "Health" Agenda: Monitor account vitals, identify risks, and turn challenges into opportunities.
• Mobilize the Powerhouse: Act as the "CEO of your book of business," rallying cross-functional teams (Product, Data Science, Sales).

Requirements & Tech Stack

• 0-3 years of experience in Customer Success or Strategic Account Management.
• Experience in HR Tech, SaaS, or Recruitment Marketing is a bonus.
• Consultant Vibe: Provide world-class advisory.
• Analytical Rigor: Proficient with data analysis tools like pivot tables.
• Executive Presence: Communicate confidently and outcome-oriented with CXOs.
• Owner’s Heart: Self-starting and thrive in high-autonomy environments.
• Advocacy Spark: Track record of turning users into brand champions.

Qualifications

• N/A (Qualifications are intertwined with Responsibilities and Requirements)