Junior Account Manager

About the Role

We are looking for a Junior Account Manager to act as the first point of contact with new customers, answer their queries, and increase client satisfaction. If you enjoy coming up with effective solutions and working toward achieving goals, this job is right for you. You will use your communication skills to identify and address clients’ needs while representing NXTWave Financial in a positive way. Ultimately, you will contribute to building profitable, long-term relationships with our clients to reach our business objectives.

Key Responsibilities

• Gather information on assigned clients
• Contact clients to understand their needs
• Provide after-sales support to retain customers
• Ensure prompt and accurate answers to clients’ queries
• Build strong client relationships, through regular communication
• Report on the status of accounts
• Suggest company products/services that maximize client satisfaction
• Communicate product and pricing details clearly
• Promote new products/services to existing customers

Requirements & Tech Stack

• Understanding of sales principles and ability to deliver excellent customer experience
• High degree of professionalism
• Good time-management skills with a problem-solving attitude

Qualifications

• Proven work experience as a Junior Account Manager or relevant sales role
• Strong (verbal and written) communication skills with an ability to build relationships
• Effective presentation and negotiation skills
• Previous customer service experience will be an advantage.