NTC Training Coordinator

IB3 Global Solutions

About the Role

The Training Coordinator provides administrative registration, virtual producer, and Learning Management System (LMS) support to the training department manager and assigned program. This position is responsible for assisting in department administration and course preparation activities according to NTC procedures. This position will be the main point of contact for all customer service requests. This position could serve as a backup training coordinator for other programs on an as needed basis.

Key Responsibilities

• Coordinates, tracks, and monitors training and special program assignments, schedules, and meetings.
• Coordinate and support end-to-end delivery of instructor-led and virtual training programs.
• Documents and distributes meeting notes.
• Schedules meetings and events.
• Serves as a records custodian and virtual producer to ensure high-quality course execution.
• Prepares for virtual training deliveries with students and staff, troubleshoot A/V system issues, and provide onsite technical support to participants according to NTC procedures.
• Routinely carries out recurring duties and assignments.
• Manages training records for NTC classes and correspondence courses following desk-top procedures.
• Serves as the main point of contact for all customer service requests.
• Provide registration support to DOE personnel following established procedures and desktop guides.
• Maintain a familiarity and proficiency with job related software (e.g., Adobe Connect, Microsoft Suite, Vision).

Requirements & Tech Stack

• Experience working with and using a Learning Management System (LMS), (preferably Workday).
• Experience in preparing for training deliveries.
• Experience with virtual meeting platforms (Cisco WebEx, Adobe Connect).
• Experience with Microsoft Suite (Outlook, Word, PPT, Teams).
• Strong written and verbal communication skills.
• Strong interpersonal and team skills and ability to interact effectively with diverse individuals.
• Initiative, including ability to organize and prioritize multiple concurrent tasks and work independently.
• Demonstrated knowledge of and ability to apply general office practices and procedures.
• Professional appearance and demeanor.
• Ability to obtain and maintain Department of Defense/War (DOD/W) installation access, which will involve obtaining a Defense Biometric Identification Data System (DBIDS) card.
• Participation in IB3's Workplace Substance Abuse Program (WSAP), including random drug testing.

Qualifications

• High school diploma or G.E.D.
• Associate's degree from an accredited college, university, business, or technical-vocational school, preferred.
• Two (2) or more years of administrative support experience related to or comparable to the position, preferably in a learning or training environment.
• Experience using the LMS, Workday, highly desired.
• Experience supporting government (ideally DOE) agencies and programs, preferred.
• Knowledge of computer security practices and procedures.
• Ability to screen various types of documents and verify the accuracy and completeness of data in source and supporting documents or reports and track and correct discrepancies.
• Experience maintaining master database, complete arithmetic computations, make adjustments and special entries, and reconcile master database with source documents and project data.
• Ability to learn new software features quickly and effectively.
• Strong customer service experience.

Working Conditions

• Position is 100% on site at the NTC facilities on Kirtland Air Force Base, Albuquerque, NM. Remote work is not permitted.
• This is a Service Contract Act (SCA) eligible position and is salaried, nonexempt. Overtime hours must be expressly authorized in writing by the IB3 Program Manager.

Physical Requirements

• Candidate must be able to sit for long periods of time, regularly converse with coworkers.
• Candidate may be required to walk; use hands to finger, handle, or feel; and reach with hands and arms. Candidate may occasionally be required to stand, climb or balance and stoop, kneel, crouch, or crawl.
• Specific vision abilities required by this job include close vision.

Background Check & Drug Test

Candidates accepting a job offer will be required to pass a pre-employment background investigation and drug screening. The drug screening will involve a 9-panel urine test. All employees are subject to being randomly selected for drug testing without advance notification during their employment.