Customer Returns and Shipping Associate
Staples
About the Role
The Customer Returns and Shipping Associate provides exceptional customer service and supports customers with their shipping needs and unpackaged returns in a retail store. This role is part of a collaborative, team-oriented retail culture.
Key Responsibilities
- Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers.
- Provide strong customer service for various shipping needs, such as Amazon returns and package shipping via carriers like UPS.
- Engage with customers to identify their shipping needs and explain available shipping options.
- Maintain the Shipping area to ensure efficient processing and storage of packages.
- Ensure necessary supplies for shipping and returns are in stock.
- Provide exceptional customer service to create a positive and inviting environment.
- Use basic selling skills to engage customers and present solutions.
- Be flexible with responsibilities, which may include online pick-ups, cleaning, or other assigned duties.
Requirements & Tech Stack
- Flexible schedule based on store needs.
- Ability to engage with customers and understand their needs to drive additional sales.
- Ability to lift/push/move materials up to 100 pounds.
- Strong attention to detail, organization, ability to multi-task, and manage priorities.
- Ability to collaborate and work cooperatively in a fast-paced and sometimes stressful environment.
- Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
- Ability to act with honesty and integrity regarding customer and business information.
Qualifications
- Training provided.
- Opportunity to schedule an in-person interview quickly after applying.