Bookseller, FT

About the Role

A Barnes & Noble bookstore is a gathering place for readers and the community. As a Bookseller, you are an integral member of the bookselling team at the heart of our stores. You welcome customers in a cheerful and helpful way, answer questions, and consistently go out of your way to connect readers with the right titles and products. You are also essential in maintaining the attractive presentation of the store and ensuring its efficient running.

Key Responsibilities

• Maintain reliable and punctual attendance for scheduled shifts.
• Fill scheduling gaps when able, being flexible and responsive to the needs of the store.
• Perform assigned tasks with purpose and energy, working hard and reliably.
• Be supportive and considerate of colleagues, going out of your way to help others on the team and showing them kindness.
• Be cheerful with customers, consistently going out of your way to help them.
• Show aptitude and willingness to learn new skills and acquire new knowledge in the store.
• Enjoy being a bookseller.
• Master the operational competencies of a Barnes & Noble bookseller.
• Unpack and shelve deliveries.
• Tidy displays.
• Work registers in a quick and friendly manner, ensuring customers receive highly professional service.
• Support the café team willingly and effectively when needed.
• Understand loss prevention procedures and de-escalation techniques, identifying theft, spotting and seeking support for problematic behavior and issues in the store.
• Build book knowledge of subjects and categories stocked across fiction, nonfiction, and children’s books.
• Use book knowledge to maintain sections and present books in an interesting and attractive manner.
• Make effective book recommendations to customers.
• Learn to sell books in a positive way, supporting key sales objectives such as Our Monthly Picks, Book of the Year, Membership, and preorders.
• Share knowledge with customers and colleagues.
• Build knowledge and expertise in Educational Toys and Games, Specialty Games, Hobby and Collectibles, music and movies, and Newsstand.
• Use this knowledge to maintain all sections and backstock effectively.
• Help customers with their shopping.
• Support the success of key sales objectives, products, and new releases.

Requirements & Tech Stack

• Varied technology (registers, computers, tablets, programs, and other tools)
• BookMaster
• Available information tools

Qualifications

• Maintain reliable and punctual attendance for scheduled shifts.
• Flexibility and responsiveness to store needs.
• Positive and willing approach to work.
• Supportive and considerate of colleagues.
• Cheerful disposition with customers.
• Aptitude and willingness to learn new skills and acquire new knowledge.
• Enjoyment of being a bookseller.
• Proficiency in using varied technology comfortably and efficiently.
• Strong merchandising skills.
• Effective visual merchandising skills.
• Competence in running a register.
• Ability to support receiving and unpacking of deliveries.
• Efficient and accurate shelving skills.
• Ability to find books and other products with ease and accuracy.
• Willingness to support the café team.
• Understanding of loss prevention procedures and de-escalation techniques.
• Ability to identify theft and spot/seek support for problematic behavior.
• Physical ability including prolonged standing, repetitive bending, lifting, and walking.
• Willingness to work in other stores if needed.
• Development of bookselling knowledge and skills with experience.