Full Time Educator, Oakbrook, IL

About the Role

The Educator role is the foundation of lululemon's success. Educators are experts in creating world-class customer service in retail stores, engaging with guests, sharing product education, and speaking authentically about community and culture.

Key Responsibilities

Guest Experience

• Interact with guests to ensure a great experience, valuing their time.
• Assess guest needs to provide customized purchase and return solutions.
• Provide technical product education, articulating product value and benefits.
• Facilitate a seamless end-to-end guest experience through accurate transactions and execution of market-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, ship from store).
• Move dynamically on the floor to engage with guests and attend to store needs.
• Receive guest feedback and partner with store leadership to resolve issues.

Working With Others

• Contribute to a respectful and inclusive team environment, welcoming and celebrating differences.
• Establish supportive and productive relationships with team members.
• Collaborate with team members to ensure optimal guest experience and support store operations.

Operations

• Perform product presentation tasks (e.g., restocking, organizing) according to company standards.
• Utilize in-store technology to support store operations and guest experiences.
• Perform cleaning tasks as needed to maintain the store environment.
• Understand and adhere to people safety policies and procedures.
• Perform work in accordance with applicable policies, procedures, and regulations.

Key Skills & Core Values

• Inclusion & Diversity
• Integrity/Honesty
• Guest Experience
• Personal Responsibility
• Self-Awareness
• Collaboration and Teamwork
• Enthusiasm

Requirements & Tech Stack

Eligibility

• Must be legally authorized to work in the country.
• Must be 18 years of age or older.
• Must have proof of the Right to Work (EMEA only).
• Must be able to travel to the assigned store with own transportation.

Availability

• Willing to work a flexible schedule including evenings, weekends, and holidays.

Willingness Requirements

• Willing to work in an environment with bright lights and loud music.
• Willing to move through a store for most of a shift.
• Willing to move boxes weighing up to 30 lbs (13.6 kg).
• Willing to work as part of a team and independently.

Qualifications

• Education: High school diploma, GED, or equivalent (Job Asset - not required).