Administrative Coordinator

Acrisure

About the Role

The Administrative Coordinator supports inspection operations within an assigned territory, working closely with Field Service Managers, contractor partners, clients, and internal team members. The role assists in monitoring inspection progress, coordinating vendor communications, reviewing operational reports, and supporting service delivery objectives. While the position typically does not include direct supervisory authority, the Administrative Coordinator exercises operational influence through the coordination of work activities, management of vendor relationships, and support of service delivery initiatives. This role serves as a developmental leadership position designed to prepare employees for future responsibilities in territory and operations management.

Key Responsibilities

• Operational Coordination

• Assists in the daily management of inspection inventory and workflow activities.

• Monitors assignments throughout the inspection lifecycle, reviews reports and operational dashboards, identifies assignments that may require additional attention, and helps facilitate timely completion of field services.

• Works closely with the Field Service Manager to support service-level objectives and ensure inspections continue progressing toward completion.

• Recognizes potential service issues, communicates concerns promptly, and assists in implementing solutions that support operational performance goals.

• Maintains a high degree of attention to detail, ensuring information is accurately documented within company systems, and supporting the efficient movement of assignments through established operational processes.

• Contractor Relations and Support

• Maintains regular communication with approved contractors and serves as a key point of contact for day-to-day operational matters.

• Assists with assignment acceptance, status updates, milestone tracking, scheduling issues, and other activities necessary to support successful inspection completion.

• Helps foster productive working relationships with contractors by providing timely responses, resolving routine concerns, and ensuring vendors have the information necessary to perform assigned work.

• Assists with onboarding activities, orientation efforts, and communication initiatives designed to support contractor success and retention.

• Identifies coverage gaps, performance concerns, and opportunities for operational improvement through ongoing interaction with the contractor network.

• Customer Service and Communication

• Supports customer communication efforts by providing updates regarding inspection status, service delays, extension requests, and related operational matters.

• Ensures requests from customers, contractors, and internal stakeholders are handled professionally and within established service expectations.

• Assists in addressing routine customer concerns and escalates more complex issues to the Field Service Manager when appropriate.

• Represents the organization in a professional manner and contributes to the development of strong relationships with clients and business partners.

• Territory Support and Performance Monitoring

• Assists in evaluating territory performance and monitoring operational trends.

• Helps identify assignments requiring intervention, geographic areas with limited contractor availability, and operational challenges that may impact service delivery through review of reports and performance metrics.

• Contributes to territory improvement efforts by sharing observations, recommending solutions, and supporting initiatives designed to improve coverage, efficiency, and customer satisfaction.

• Develops a strong understanding of territory dynamics and operational planning processes while supporting the broader objectives of the Operations Department.

• Compliance and Quality Support

• Helps ensure operational activities are conducted in accordance with company policies, client requirements, and established quality standards.

• Supports quality assurance efforts by monitoring assignment progress, identifying potential issues, and assisting with corrective actions when needed.

• Promotes consistency, accountability, and attention to detail throughout daily operations.

• Promptly communicates concerns involving compliance, quality, customer service, or operational risk to appropriate leadership personnel.

Key Business Outcomes

• Accountable for supporting the successful execution of operational activities within their assigned territory.
• Success is measured by the ability to maintain organized workflows, support contractor engagement, provide quality customer service, and contribute to operational performance objectives.
• Expected outcomes include timely assignment progression, effective communication with contractors and clients, strong attention to detail, accurate system documentation, and proactive identification of operational concerns.
• Consistently contribute to a positive customer experience and support the organization's commitment to service excellence.
• As an entry-level leadership role, demonstrate continuous learning, professional growth, and increasing operational proficiency over time.

Requirements

• Strong organizational and communication skills.
• Customer-focused mindset.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience working in deadline-driven environments and managing multiple tasks simultaneously is beneficial.
• Willing and able to work 100% onsite, Monday - Friday, 8:00 am - 5:00 pm.

Qualifications

• An Associates Degree or Bachelor’s Degree in Business Administration, Operations Management, Insurance, Risk Management, or a related field is preferred; however, equivalent combinations of education and relevant experience will be considered.
• Experience in customer service, administrative support, field operations, insurance services, vendor coordination, scheduling, project coordination, or related business functions.
• Demonstrated ability to work effectively in a computer-based environment, including data entry, record management, and system navigation.
• Proficiency in MS Office products, particularly Excel, Outlook, and Teams.
• Comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.