IT Support Technician
Village of Palm Springs
Palm Springs, FLFresher1h agovia LinkedIn
About the Role
This is an entry-level technical position working under the supervision of the IT Director to support the Information Technology operations. The IT Support Technician is first-line technical support for users and coordinates the resolution of more complex issues with other IT staff members.
Key Responsibilities
- Monitoring, maintaining, and repairing computers, printers, and network equipment.
- Answering IT work order requests and facilitating efficient resolution.
- Configuring, imaging, and replacing end-user technical equipment including computers, phones, data cards, and other mobile devices.
- Analyzing and correcting a variety of technology problems with IT staff members.
- Assisting with monitoring proper network and server operations and resolving issues related to malware, spyware, and viruses.
- Performing other duties as assigned.
Requirements & Tech Stack
- Experience supporting and troubleshooting personal computers, printers, servers, and other peripheral devices.
- Microsoft Office (including Outlook in an Exchange environment).
- Microsoft Office 365 infrastructure.
- Microsoft Operating Systems.
- Computer security risks and vulnerabilities.
- Desktop and laptop hardware installation, configuration, and removal.
- Computer networking in an Active Directory environment.
Qualifications
- Associate’s degree or equivalent experience in computer support, network operations, and maintenance.
- Strong dedication to customer service.
- Goal-oriented mindset.
- Valid Florida Driver’s License.
- Ability to understand Village-wide network infrastructure and related enterprise devices.
- Ability to work and communicate with peers, vendors, public, and Village personnel.
- Professionalism and ability to handle confidential and/or sensitive information.
- Capability of working on multiple tasks and meeting deadlines.
- Ability to communicate accurately both verbally and in writing.
- Manual dexterity sufficient to lift 30 to 50 lbs on a regular basis.
- Willingness to work flexible hours.
- Willingness to work under stress during peak workload periods.
- Potential for intermittent exposure to disagreeable elements consistent with electronic and wiring installations.
- Ability to perform work both indoors and outdoors.