International Client Relationship Specialist

About the Role

The International Client Relationship Specialist is a full-time, on-site role based in Bengaluru, responsible for managing and nurturing relationships with global maritime clients. In this position, the specialist will serve as a primary point of contact, responding to client inquiries, coordinating with internal technical and consulting teams, and ensuring timely delivery of information and services.

Key Responsibilities

• Tracking client requests
• Supporting onboarding and follow-up activities
• Monitoring client satisfaction
• Proactively identifying opportunities to improve service quality
• Preparing client-facing communication
• Assisting with documentation and reports
• Maintaining accurate records in relevant systems and tools
• Collaborating closely with international stakeholders to uphold service standards and contribute to the continuous enhancement of the client experience

Qualifications

• Strong customer service and customer support skills, with a focus on building trust and long-term client relationships.
• Ability to drive customer satisfaction through attentive follow-up, issue resolution, and proactive engagement.
• Excellent communication skills, including clear spoken and written English for interaction with international clients.
• Solid analytical skills to understand client needs, interpret data, and support problem-solving and decision-making.
• Bachelor’s degree in business, commerce, management, maritime studies, or a related field is preferred.
• Experience in client-facing roles, ideally in maritime, logistics, consulting, or other international service environments.
• Proficiency with standard office software and CRM or client management tools.
• Ability to work collaboratively in a multicultural setting, with strong organizational skills and attention to detail.