Key Account Manager

Bijliride

About Bijliride

Bijliride is a fast-growing electric mobility company providing sustainable, convenient, and cost-effective electric two-wheeler rental solutions to individuals and businesses.

Position Overview

We are looking for a Key Accounts Manager responsible for managing and developing relationships with key B2B clients and business partners. The role involves understanding client requirements, ensuring smooth service delivery, coordinating with internal teams, resolving client issues, and identifying opportunities for account growth and revenue generation. Freshers with an MBA and strong communication and relationship-management skills are encouraged to apply.

Key Responsibilities

• Manage and maintain strong relationships with key B2B clients and business partners.
• Act as the primary point of contact for assigned accounts.
• Understand client requirements and ensure timely resolution of queries and concerns.
• Coordinate with Sales, Operations, Service, Finance, and other internal teams to ensure smooth service delivery.
• Monitor account performance, usage, revenue, and customer satisfaction.
• Identify opportunities for upselling, cross-selling, renewals, and business growth.
• Handle client escalations and coordinate with relevant teams for quick resolution.
• Maintain regular communication with clients and conduct client meetings/business reviews.
• Coordinate with the Finance team regarding invoicing, outstanding payments, and collections.
• Prepare and maintain account reports, MIS, and performance updates.
• Support client onboarding and ensure a smooth transition from sales to operations.
• Build long-term relationships and improve client retention.
• Proactively identify potential issues and take corrective action before they impact the client.
• Support business expansion by identifying additional requirements and opportunities within existing accounts.

Requirements & Tech Stack

• Good working knowledge of MS Excel and reporting tools.
• Knowledge of CRM tools is an added advantage.

Qualifications

• MBA is preferred.
• Candidates with 0–5 years of experience in Key Account Management, Client Servicing, Business Development, Sales, or B2B Relationship Management are eligible.
• Freshers can apply.
• Excellent communication and interpersonal skills.
• Strong presentation, negotiation, and client-handling abilities.
• Good problem-solving and conflict-resolution skills.
• Ability to manage multiple clients and coordinate with different internal teams.
• Experience in EV, mobility, logistics, fleet management, or service industries will be an advantage.
• Fluency in English, Hindi, and Telugu is preferred.
• Self-motivated, proactive, responsible, and target-oriented.
• Comfortable working in a fast-paced and dynamic environment.

Working Requirements

• This is a client-facing and operationally important role.
• The candidate should be comfortable handling client calls beyond regular working hours when required.
• Availability may be required for urgent client requirements, operational escalations, or time-sensitive issues.
• Candidates should be flexible and committed to maintaining strong client relationships and uninterrupted service.