USA Member Specialist

About the Role

Provides member service, maintains checkout and entrance/exit areas, and resolves member issues and concerns. Promotes Sam's Club products and services.

Key Responsibilities

• Provides guidance and support to members regarding self-service technology.
• Processes member purchases, including payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
• Follows company safety standards, procedures, and guidelines, including conducting safety sweeps and correcting/reporting unsafe situations.
• Handles merchandise, arranges and organizes merchandise, and identifies shrink and damages.
• Acknowledges members, verifies membership cards, and identifies member needs.
• Assists members with purchasing decisions and locating merchandise.
• Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity.
• Maintains paperwork, logs, and other required documentation.
• Executes emergency response procedures and ensures compliance with company security and safety practices.
• Assists with training of Member Frontline Services associates on company processes, procedures, new technology, and tool functionality.
• Delivers new programs rollout training and provides continuous learning and process improvement opportunities.
• Complies with company policies, procedures, and standards of ethics and integrity.
• Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
• Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps to attract the best talent.
• Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence.
• Strengthens the team by helping, developing and mentoring others; recognizes others’ contributions and accomplishments.
• Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
• Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
• Delivers results while putting the customer first.
• Makes decisions based reliable information; balances short- and long-term priorities; and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders.
• Displays curiosity and a desire to learn; takes calculated risks; and demonstrates courage and resilience.
• Drives continuous improvements; is open to and uses new technologies and skills; and supports others through change.

Requirements & Tech Stack

• Retail experience
• Operating front-end equipment (e.g., cash register)
• Working with mobile retail applications

Qualifications

• None explicitly listed as preferred in the provided text.

Benefits

• Health benefits: medical, vision, and dental coverage
• Financial benefits: 401(k), stock purchase, and company-paid life insurance
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO/PPTO can be used for vacation, sick leave, holidays, or other purposes.
• Other benefits: short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.
• Live Better U: company-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are paid for by Walmart.

Compensation

• Hourly wage range: $17.00 to $25.00*
• Actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
• Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.