Executive Services Specialist, Associate
Morgan Stanley
About the Role
Morgan Stanley is a leading global financial services firm. Shareworks by Morgan Stanley is fulfilling a vision of becoming the global leader in equity-based (stock) incentive and share purchase savings plan management. The Executive Financial Services (“EFS”) department supports transactions involving restricted or control stock, often involving Rule 144 Affiliates and Corporate Insiders.
The Executive Services Specialist, Associate role is located in US offices (Sandy, Utah; Purchase, NY; Alpharetta, GA, or Tempe, AZ) and reports to the Executive Services Team Lead. This role is the primary point of contact for Shareworks by Morgan Stanley's Executive and C-Suite level customers, interacting daily to build and maintain strong relationships.
Key Responsibilities
- Handle inbound and outbound calls to stock option and share purchase plan executive level participants.
- Work with executive teams of issuers on complex issues such as establishing 10b5-1 plans, 144 filings, share gifting, and money movement.
- Address customer needs and challenges in a timely and efficient manner.
- Respond to client inquiries using the proprietary online application, Shareworks™, and other online tools.
- Respond to participant complaints, ensuring all situations are resolved or escalated appropriately.
- Achieve daily benchmarks for call volumes and accuracy of responses.
- Follow established processes to ensure privacy, compliance, and audit requirements are met.
- Collaborate with team members to ensure appropriate information sharing.
Requirements & Tech Stack
- Bachelor’s degree required.
- Current SIE, Series 7, and Series 63 licenses required.
- Demonstrated success in providing exceptional customer service, particularly by phone and email.
- Proficiency with Microsoft Office Suite.
- Strong analytical, attention-to-detail, and problem-solving skills.
- Comfortable in a fast-paced and evolving environment.
- Proven ability to triage and prioritize multiple tasks simultaneously.
- Flexibility to support a variety of shift times between Monday and Friday.
Understanding equity markets and trading would be an asset but is not a requirement.