Assistant in Training (Lakeside Shopping Center)

Key Responsibilities

• Sales Generation and Guest Service
• Greet Guests with a friendly, engaging attitude and provide legendary service.
• Answer questions regarding the store and its merchandise.
• Recommend, select, and help locate or obtain merchandise based on Guest needs.
• Anticipate Guest needs by suggesting additional items and creating a wardrobing experience.
• Demonstrate product utilizing product knowledge and sales education, sharing this with the Team.
• Maintain and share knowledge of current sales, promotions, payment/exchange policies, and security practices.
• Remain consistent on personal sales and impact Teammates’ presentations using the Sales Presentation Guide (SPG).
• Achieve personal sales-per-hour, average sales, and total net sales goals.
• Provide legendary service in the Front 5, sales floor, fitting rooms, and register area.
• Be knowledgeable of all exchange and return procedures and turn them into showmanship opportunities.
• Fill out and effectively use the SPG daily to accomplish goals.
• Meet or exceed performance standards in fit appointments, Buckle credit card, and guest connect.
• Investigate and navigate how to expand Guest selection through Inventory Manager, advanced product search, and iPad apps.
• Maintain and build good Guest relationships to develop a client-based business.
• Lead by example with high showmanship, excellent customer service, and attentiveness.
• Recognize and communicate Guest Levels with the Team.
• Ask business-driven and showmanship questions often to Managers, Team Leaders, and Teammates.
• Be coachable and welcome feedback from Managers to improve sales presentations.
• Consistently perform leadership actions and maintain high standards, whether or not the Manager is present.
• Plan sales goals with the Store Manager.
• Demonstrate ownership of store’s sales performance (Sales, Average sale, Business builders, Denim).
• Educate on products and use showmanship to create results.
• Teammate Recruiting, Training and Development
• Recognize recruiting opportunities using Jobs & Careers cards, email referrals, and Teammate Recommend.
• Coach and create relationships through Guest Loyalty and Guest Preferred.
• Develop skills and assist in leading, motivating, and educating new Teammates to meet accountability, shift orientation, Loss Prevention, and sales presentation standards.
• Maintain a positive attitude and create a positive floor culture.
• Demonstrate personal dress code to encourage and coach the latest fashion in Teammates and Team Leaders.
• Participate effectively in daily setup, training, impacting, and reviewing, utilizing the Performance Tracker.
• Motivate Teammates to initiate and complete daily tasks.
• Demonstrate, coach, and influence results of denim showmanship and denim fit cards.
• Create and develop results in your department and balance all DM actions within your segment, completing the mid-week check-in.
• Execute actions from department calendars and track on the Weekly Delegation Worksheet.
• Demonstrate leadership actions during segments.
• Demonstrate how to get the Guest involved with product.
• Be vocal and continuously update fellow leaders and the Team.
• Responsible for asking for and remembering Guest names.
• Effectively understand and show merchandise for both Gals' and Guys' sides.
• Partner with the Store Manager to pick store education focus and help delegate and implement it.
• Help execute all segments to support business goals.
• Assist Store Manager in recruitment for all store staffing needs.
• Understand how to explain pay and Buckle Benefits.
• Keep up-to-date with contact lists and add top talent to the Team.
• Execute/train on the Leadership Playbook.
• Accountability of all characteristic pieces.
• SPG Teammate/leader training shifts.
• Train and coach with the manager on all non-sales positions.
• Execute actions with constantly changing sales focuses.
• Identify and follow through on all Teammate training needs.
• Visual Merchandise Management
• Influence product through zone ownership, recognizing and assigning Zones and projects with a specific learning goal.
• Execute and demonstrate all new tools and videos related to zone ownership and take initiative in knowing and executing zone ownership questions.
• Partner with the Store Manager to delegate, demonstrate, and review all 4 zones.
• Confirm Teammates are following Visual Standards, Visual library, and Weekly Visual Checklist with urgency and accountability.
• Recognize merchandising opportunities from freight to floor and product lifecycle, communicating recommendations to the Store Manager.
• Give informational and influential store tours.
• Ensure the sales floor is consistently sized and new freight is appropriately displayed.
• Create changes to improve store’s overall performance via the Performance Tracker.
• Foresee and anticipate changes in product and act independently to improve overall visual results.
• Responsible for visual standards on the floor and in the backroom.
• Operations
• Work a flexible schedule, including mornings, evenings, weekends, and the day of/day after Thanksgiving and Christmas.
• Understand and utilize the planner, including completion of Opening and Closing Checklists.
• Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
• Follow all Loss Prevention guidelines, including daily bag and purse checks.
• Execute and teach all Point of Sale (“POS”) procedures.
• Appropriately handle calls from Corporate Office.
• Maintain a positive attitude when dealing with challenging situations.
• Understand and execute all policies regarding payments, returns, exchanges, and Loss Prevention practices.
• Navigate and execute all tools on the home page.
• Give guidance and feedback to all non-sales positions.
• Complete all scheduled shifts and cover shifts when needed.
• Maintain a clean, organized, and shoppable store.
• Provide feedback to the Store Manager and Leadership Team regarding merchandise handling concerns.
• Communicate policy violations and Teammate or Guest concerns to the Store Manager, District Manager, and/or Human Resources in a timely, confidential manner.
• Understand and apply the Buckle’s Code of Ethics and all policies, procedures, and handbooks.
• Ensure all New Hire paperwork and tasks are promptly and accurately completed.
• Planning (week/month/year).
• Execute and train others on opening/closing checklists.
• Complete Markdowns, Pulls, inbound/outbound freight, recalls, Return to Vendors (RTVs).
• Establish relationships and communication with Corporate Office Departments.
• Monitor and maintain adequate inventory of supplies.
• Handle emergencies in the Store Manager’s absence, in accordance with Company guidelines.
• Supervisory and Leadership
• Comfortable in giving and receiving feedback from peers and Management.
• Supportive of Leadership.
• Promote personal and store growth.
• Demonstrate and maintain a professional, mature, and stable relationship with all Teammates.
• Execute daily interviews as needed to support Team Development and growth.
• Overcome objections and problem-solve.
• Motivated to self-educate on all company tools (videos, pieces, books) and share information with others.
• Understand and administer Buckle Commitment to Success.
• Ability to travel and cover other Stores within District based on business needs.
• Handle all schedule changes in a positive and professional manner.
• Fulfill mission statement by performing job duties with high customer service and contributing to a positive team spirit.
• Special projects and other duties as assigned.

Supervisory Responsibilities

• Assists the Store Manager in supervising.

Benefits

• Insurance
• Spending and Savings Accounts
• Paid Time Off
• 401(k) Retirement Plan
• Teammate Discount
• Performance Bonuses
• Leave Options
• Employee Assistance Program

Education and/or Experience

• High school diploma or general education degree (GED); or one to three months related retail experience and/or training; or equivalent combination of education and experience.

Physical Demands

• Regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, climb or balance, jump, stoop, kneel, crouch, or crawl, and talk or hear.
• Occasionally required to sit.
• Physical ability to lift and maneuver 50lbs throughout the store and backroom.
• Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

• Works in a retail store setting.
• Noise level is usually moderate.