Associate Security Response & Emergency Representative

About the Role

Wells Fargo is seeking an Associate Security Response & Emergency Representative.

Key Responsibilities

• Monitor and process time-sensitive life or safety, robbery, burglary, and other alarms routed to the Security Response Center in accordance with Wells Fargo security procedures.
• Assist in obtaining initial information for all reported events or incidents.
• Perform work to meet service level agreements, deadlines, and goals within an open seating team environment.
• Regularly receive direction from supervisor and escalate questions to more experienced staff.
• Work collaboratively with Security Response Center representatives and management to process security-related alarm events.
• Process electronic security alarms including, but not limited to, motion, panic, and communication alarms from Wells Fargo facilities.
• Regularly receive and process time-sensitive phone calls regarding security emergencies, incidents, and security-related incidents.
• Draft summaries of reported security events to be emailed to multiple levels of Wells Fargo risk mitigators and management personnel.

Requirements & Tech Stack

• 6+ months of private security, banking or corporate security experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications

• Call center experience demonstrated through work or military experience.
• Experience in crisis management communications.
• Ability to provide strong customer service while actively listening and responding in an appropriate manner.
• Basic knowledge and understanding of emergency procedures and handling emergency situations.

Job Expectations

• Physical presence at the assigned Security Response Center is required and each employee in this role must work onsite at the location posted or other assigned office.
• Must be flexible with availability to work nights, weekends, and/or holidays as needed or scheduled.
• Shift: 11:00 P.M. - 7:30 A.M.
• Schedule days will be determined during training.
• This position typically includes at least one weekend day as part of the regular schedule.
• Available schedules may include Sunday through Thursday or Tuesday through Saturday, based on business needs.