Guest Relations Executive
Gera Developments
Pune City, Maharashtra, India1h agovia LinkedIn
About the Role
Gera Developments is looking for a Guest Relations Executive for their projects in Pune East & West.
Key Responsibilities
- Responsible for all operations of the front desk and guest services, including petty expense management.
- Responsible for recording inquiries in Salesforce on a daily basis.
- Provide quick response to customers, record inquiry details and feedback forms.
- Check customer requirements and assign a Sales Manager as per their source channel.
- Sending inquiry reports to the Sales Managers periodically.
- Regular follow-up and upkeep of the requirements for the sales office, site, and garden areas.
- Ensure follow-up with concerned vendors or parties for the repairs and maintenance of the site sales office, ensuring closures.
- Manages the company’s lobby area. Greets and directs all visitors, customers, vendors, etc., especially attending to customers both existing and new.
- Handles all incoming sales phone calls and diverts them to the Sales Managers.
- Familiarize with Front Office policies and procedures.
- Receive inbound calls and visitors.
- Give brief project information and handout collateral to prospects.
Requirements & Tech Stack
- Salesforce (for recording inquiries)
Qualifications
- Must be a good organizer and communicator.
- Must have a pleasant disposition and friendly personality.
- Multitasking and time-management skills are essential.
- Multi-tasking with high levels of tenacity.
- Good interpersonal skills.
- Proactive & Self driven.
- Result Oriented.
Candidates from hospitality or aviation may apply.