General Merchandise Clerk

About the Role

The General Merchandise Clerk (“GMC”) is accountable for delivering G.O.A.T. (Greet, Observe, Assist, Thank) service to customers. This position supports multiple areas of store operations and requires an individual adaptable to various tasks.

Key Responsibilities

The GMC may be assigned to one or more departments, with responsibilities shifting based on operational needs.

• Front-End Responsibilities:

• Bag customer purchases carefully and efficiently.

• Offer and assist customers with loading groceries into their vehicles.

• Gather shopping carts from the parking lot and organize them at store entrances.

• Maintain a smooth and efficient checkout process.

• General Merchandise & Grocery:

• Stock and refill shelves, displays, and end caps.

• Build and maintain product displays following store planograms and seasonal guidelines.

• Follow CAO bread procedures for working and writing bread orders.

• Ensure correct signage and pricing is visible and accurate, including price changes.

• Keep aisles and display areas clean, safe, and free of hazards.

• Sweep floors, clean up spills, and remove trash.

• Bale cardboard and maintain a clean, organized, and safe backroom.

• Ecommerce:

• Receive online orders, accurately locate and inspect items.

• Replace or report unavailable or damaged items, and update customers on substitutions or delays.

• Pack items properly to avoid damage during transport and label orders clearly for pickup.

• Communicate order progress or issues to store management.

• Assist customers with carrying or escorting their completed orders to their vehicles.

• Produce Responsibilities:

• Cut, prepare, package, label, and price fresh-cut produce items.

• Stock and rotate merchandise to maintain freshness and an attractive display.

• Monitor product temperatures and maintain proper storage conditions.

• Maintain logs and records of damaged and lost merchandise.

• Complete price changes and assist with monthly inventory counts.

• Floral Responsibilities:

• Price and stock floral merchandise, keeping displays neat and attractive.

• Monitor floral inventory for freshness and quality, removing wilted or damaged products.

• Place point-of-sale signs, tags, and promotional materials.

• Support the Produce department by stocking and maintaining the salad wall and other produce items.

• Other Responsibilities:

• Safely operate standard store equipment (e.g., hand trucks, box cutters).

• Work collaboratively with team members.

• Perform other related duties as required, including courtesy clerk duties.

Requirements & Tech Stack

• Must be at least 18 years of age.
• A valid Food Handler / Health Card.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Friendly, helpful attitude focused on customer satisfaction.
• Ability to work well within a team and follow direction.
• Excellent communication skills (oral and written).
• Basic math and reading skills.
• Good problem-solving abilities and attention to detail.
• Ability to stand, walk, bend, kneel for up to four to eight hours per day.
• Ability to lift packages and other items (up to 50 pounds).
• Available to work a flexible schedule, including evenings, weekends, and holidays.
• Must maintain integrity and adhere to store policies, safety standards, and the collective bargaining agreement.

Qualifications

• High school diploma is preferred but not required.