Room Attendant

About the Role

Loews Miami Beach Hotel, a reimagined oceanfront resort in South Beach, is seeking a detail-driven Room Attendant. This role is central to the guest experience, ensuring every room is spotless and welcoming, reflecting Loews Hotels' commitment to comfort and quality.

Key Responsibilities

• Clean and sanitize guest rooms and bathrooms to Loews Hotels’ standards.
• Replace linens, amenities, and report any maintenance issues promptly.
• Organize cleaning carts and linen closets, ensuring supplies are stocked and used properly.
• Report lost items, suspicious behavior, and any irregularities to supervisors.
• Attend departmental meetings and assist in related areas when needed.
• Provide accurate information about hotel facilities and services to guests.
• Maintain professional appearance and adhere to uniform standards.
• Deliver friendly, helpful guest interactions that enhance satisfaction.
• Follow OSHA safety protocols and departmental procedures for chemical use and emergency situations.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent work experience preferred.
• Previous experience in a cleaning role preferred.
• Previous experience in a hotel or resort environment preferred.
• Basic English skills preferred.
• Ability to walk, stand, reach, and bend.
• Ability to push, lift, and pull items weighing up to 25lbs repetitively during the entire shift.
• Ability to work a flexible schedule, including weekends and holidays as required.

Who You Are

• Guest-Centered Professional: Thrives on making guests feel valued and comfortable, anticipating needs.
• Precision-Focused Professional: Takes pride in accuracy and consistency.
• Reliable and Proactive: Takes initiative, stays organized, and consistently delivers on expectations.
• Team-Oriented Collaborator: Works well with others, supporting team goals.
• Positive and Adaptable: Maintains a friendly attitude and adjusts to changing priorities.
• Veterans and military spouses encouraged to apply.