Coffee Shop Attendant
Great Wolf Lodge
Scotrun, PAFresher1h agovia LinkedIn
About the Role
The Food and Beverage Attendant is responsible for positive guest interactions while taking orders, serving, and handling transactions in a friendly and efficient manner at various quick service restaurants and food outlets throughout the lodge.
Key Responsibilities
- Communicates with guests to take food and beverage orders
- Prepares customer food and beverage orders
- Provides outstanding customer service and engage in suggestive selling
- Maintains equipment, performs preventative maintenance, troubleshoots breakdowns and/or calls for repairs
- Assists in merchandising functions including display and store design, inventory receiving, stocking, and merchandise pricing
- Performs cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting
- Ensures F&B outlet adheres to the highest standards of cleanliness, presentation, and service
- Ensures the daily operation of the retail outlet adheres to operating procedure guidelines
- Assists in other food outlets as needed
Requirements & Tech Stack
- Basic math skills with ability to add, subtract multiply and divide
- Customer service skills
- Communication skills
- Ability to read and interpret English language manuals relating to safety, operations, and procedures
- Point of Sale (POS) systems
- Restaurant equipment
- Sanitation standards
Qualifications
- At least sixteen (16) years old
- Some High School education or equivalent
- Flexibility regarding scheduling based on business demands
- Previous experience demonstrating strong customer service
- Ability to multi-task and prioritize a variety of tasks with minimal direction
- Previous experience with cash transactions
- Proven teamwork skills
- Ability to lift up to 20 lbs.
- Able to sit and/or stand for long periods of time
- Successful completion of a criminal background and drug screen.
Compensation
- Pay: $14.00 + tips. Tips vary by shift and location and are not guaranteed.
Hiring Process
- Hiring immediately with full-time, part-time, and flexible scheduling.
- All qualified applicants will be immediately invited to set up an interview or attend an upcoming hiring event.