Inside Sales Engineer

About the Role

• Engage with customers, field sales, and service teams to understand application requirements, business objectives, and customer needs.
• Provide technical application support and product expertise to help customers select, size, configure, and implement solutions aligned with their operational goals.
• Support an increasingly automated quote-to-order process by reviewing complex opportunities, validating technical accuracy, resolving non-standard requirements, and guiding customers through order fulfillment.
• Manage opportunity progression through customer follow-up, purchase order review, and coordination with internal stakeholders to ensure successful outcomes.
• Build trusted customer relationships through responsive communication and a commitment to delivering an exceptional customer experience.
• Utilize digital sales, quoting, and customer support tools to streamline processes, improve productivity, and enhance customer engagement.
• Apply technical judgment to resolve customer inquiries, clarify requirements, and provide solutions for complex applications and opportunities.
• Identify opportunities to expand customer engagement by recommending additional products, services, or solutions while continuously building knowledge of Emerson technologies, applications, and industries.

Key Responsibilities

• Engage with customers, field sales, and service teams to understand application requirements, business objectives, and customer needs.
• Provide technical application support and product expertise to help customers select, size, configure, and implement solutions aligned with their operational goals.
• Support an increasingly automated quote-to-order process by reviewing complex opportunities, validating technical accuracy, resolving non-standard requirements, and guiding customers through order fulfillment.
• Manage opportunity progression through customer follow-up, purchase order review, and coordination with internal stakeholders to ensure successful outcomes.
• Build trusted customer relationships through responsive communication and a commitment to delivering an exceptional customer experience.
• Utilize digital sales, quoting, and customer support tools to streamline processes, improve productivity, and enhance customer engagement.
• Apply technical judgment to resolve customer inquiries, clarify requirements, and provide solutions for complex applications and opportunities.
• Identify opportunities to expand customer engagement by recommending additional products, services, or solutions while continuously building knowledge of Emerson technologies, applications, and industries.

Qualifications

• Bachelor's degree in Engineering
• Zero (0) to Two (2) or more years related experience – previous experience will be considered for potential higher-level initial role placement
• Legal authorization to work in the United States without sponsorship now or in the future.

Preferred Qualifications

• Experience in customer service, inside sales, technical sales, applications engineering, or customer-facing support roles.
• Experience working with sales, service, or operations teams in a collaborative environment.
• Knowledge of industrial automation, instrumentation, measurement technologies, or related industries.

Tech Stack

• Digital sales tools
• Quoting tools
• Customer support tools