CRM Executive

About the Role

This role focuses on lead generation, customer relationship management, and supporting sales efforts.

Key Responsibilities

• Generate potential customer leads through Meta, IndiaMART, AJIO, TradeIndia, Justdial, and ExportersIndia portals.
• Manage customer relationships and handle leads and enquiries from various business portals.
• Conduct telecalling and regular follow-ups.
• Update CRM records.
• Coordinate with internal teams to resolve customer queries.
• Track pending enquiries and support sales conversion.
• Ensure customer satisfaction and business growth.
• Handle leads and enquiries from specified portals.
• Achieve qualified lead targets.
• Record lead handling metrics: number of leads handled, qualified lead target achievement, and response time.
• Make customer calls, follow up on enquiries and quotations, and track pending leads.
• Track daily call completion, on-time follow-ups, and customer response rate.

Requirements & Tech Stack

• Basic technical knowledge of CRM systems and online business portals.
• Good telecalling and customer follow-up skills.
• Ability to handle customer enquiries and resolve basic queries professionally.
• Good verbal communication and interpersonal skills.
• Basic computer knowledge, including MS Excel and data entry.
• Ability to maintain customer records and manage follow-up schedules.
• English communication is mandatory.
• Basic computer knowledge.
• Working knowledge of Google Sheets.
• Basic knowledge of ERP software.
• Familiarity with handling telecalling software and dialer systems.
• Ability to maintain customer records and update follow-up details accurately.
• Good behaviour, a positive attitude, and professional office etiquette.
• Maintain respectful and polite communication with customers and colleagues.