Residential Installation & Service Technician

Key Responsibilities

• Perform residential installations, service changes, and disconnects following safe work practices, company procedures, and applicable electrical and safety codes.
• Complete service calls by diagnosing and resolving issues from the network connection to customer equipment.
• Install and support basic home networks using coaxial cable, Ethernet, and Wi-Fi technology.
• Verify service quality using required testing tools and make adjustments to deliver reliable performance.
• Educate customers on products, services, equipment use, and setting appropriate expectations.
• Accurately document completed work and update customer accounts using digital tools.
• Maintain, clean, and stock assigned vehicle, tools, and equipment; report safety concerns, incidents, or vehicle issues promptly.
• Operate ladders, hand tools, meters, and light power tools safely and correctly.
• Work at heights up to 26 ft. on ladders, roofs, poles, or bucket trucks.
• Work within manufacturer's rated weight capacity for all equipment, including ladders and aerial lifts.
• Lift and carry equipment weighing 70 pounds or more; work in crawl spaces or attics; and perform duties near electrical sources.
• Drive a company vehicle safely and maintain a valid driver’s license.
• Complete required training, certifications, background checks, and licensing within defined timeframes.
• Communicate clearly and professionally with customers, supervisors, and coworkers.
• Meet or exceed established performance and safety standards.
• Other duties and responsibilities as assigned.

Requirements & Tech Stack

• Broadband installation and troubleshooting for voice, video, and data services.
• Field assessments.
• Completion of necessary certifications and education.
• Use of established procedures.
• Coaxial cable, Ethernet, Wi-Fi technology.
• Required testing tools.
• Digital tools.
• Ladders, hand tools, meters, and light power tools.
• Company vehicle.
• Valid driver’s license.

Qualifications

• High School Diploma / GED.
• Ability to work in customers’ homes and neighborhoods.
• Ability to perform physical work in various environments, including outdoor conditions and confined spaces.
• Reliable, consistent attendance.
• Flexibility to work a variety of schedules—including nights, weekends, holidays, and occasional overtime (e.g., four 10-hour days or extended shifts).
• Ability to work at heights up to 26 ft.
• Ability to lift and carry equipment weighing 70 pounds or more.
• Ability to work in crawl spaces or attics.
• Ability to perform duties near electrical sources.

Skills

• Customer-Focused
• Professional Etiquette
• Technical Knowledge
• Adaptability
• Self Motivation
• Communication
• Resilience
• Critical Thinking Problem Solving

Compensation

• $22/hour, plus quarterly bonuses and paid training.
• Comprehensive benefits effective on Day 1: health, dental, and vision coverage, paid time off, company-observed holidays, and discounted cable services.