Member Specialist

About the Role

As a Member Specialist at Sam's Club, you will be responsible for providing exceptional member service, maintaining operational standards, and promoting Sam's Club products and services.

Key Responsibilities

• Provides member service, resolves member issues and concerns, and acknowledges members.
• Maintains the checkout area, entrance areas, and exit areas.
• Promotes Sam's Club products and services.
• Provides guidance and support to members regarding self-service technology.
• Processes member purchases, assists with payments, returns, refunds, and exchanges according to company policies and procedures.
• Follows company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Follows proper procedures for handling merchandise, arranges and organizes merchandise, and identifies shrink and damages.
• Corrects and reports unsafe situations to facility management.
• Verifies membership cards and identifies member needs.
• Assists members with purchasing decisions and locates merchandise.
• Reviews member receipts.
• Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity.
• Maintains paperwork, logs, and other required documentation.
• Executes emergency response procedures and ensures compliance with company security and safety practices.
• Assists with the training of Member Frontline Services associates on company processes and procedures.
• Teaches new technology and tool functionality and delivers new programs rollout training.
• Provides continuous learning and process improvement opportunities.
• Ensures the area of responsibility is maintained in accordance with company policies and procedures by properly handling returns.
• Zones the area.
• Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
• Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported, and connected.
• Works as a team, builds strong and trusting relationships, and communicates with impact, energy, and positivity.
• Helps, develops, and mentors others; recognizes others’ contributions and accomplishments.
• Maintains and promotes the highest standards of integrity, ethics, and compliance.
• Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
• Delivers results while putting the customer first.
• Makes decisions based on reliable information; balances short- and long-term priorities; and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders.
• Displays curiosity and a desire to learn; takes calculated risks; and demonstrates courage and resilience.
• Drives continuous improvements; is open to and uses new technologies and skills; and supports others through change.

Requirements & Tech Stack

• Retail experience
• Experience operating front-end equipment (e.g., cash register)
• Experience working with mobile retail applications

Qualifications

• Adheres to company safety standards, procedures, and guidelines.
• Possesses excellent member service skills.
• Demonstrates the ability to handle a variety of payment types, returns, refunds, and exchanges.
• Ability to identify and report unsafe situations.
• Capable of maintaining a safe shopping environment.
• Understands and applies company policies, procedures, and standards of ethics and integrity.
• Follows company security and safety practices.
• Ability to train others on company processes and procedures.
• Demonstrates ability to adapt to change and learn new skills.

Pay & Benefits

• Hourly wage range: $17.00 to $25.00
• Performance-based bonus awards.
• Health benefits include medical, vision, and dental coverage.
• Financial benefits include 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U is a company-paid education benefit program.

Note: Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change.