Customer Service Representative
Spectrum
Bridgeton, MOFresher1h agovia LinkedIn
About the Role
This role is 100% on-site with working hours that range from 1pm-3pm shift start time. This posting is for our class that starts on November 22nd.
Key Responsibilities
- Take inbound calls and provide support that strengthens connections between Spectrum and residential customers.
- Provide customer support by phone.
- Troubleshoot internet and phone technical issues.
- Handle basic billing inquiries and payments.
- Manage tough feedback from clients and convey a strong understanding of Spectrum services.
Requirements & Tech Stack
- Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
- High school diploma or equivalent.
- Ability to work a variety of schedules including nights, weekends, and holidays.
- Ability to read, write, speak and understand English.
- MS Office
- Computer skills
- Typing
Qualifications
- Positive and proactive with a passion for helping people.
- Enjoy active listening and solving problems.
- Tech-savvy and love to multi-task.
- Customer-centric mentality.
- Dependable
- Problem-solving
- Professional
- Resilient
Preferred Qualifications
- 6+ months of customer service or related experience.
- 6+ months of basic technical support experience.
- 6+ months of heavy volume phone experience.
- 6+ months working with computers and software applications.