Medical Assistant

About the Role

The Medical Assistant reflects the mission, vision, and values of Northwestern Medicine. This is a Full Time position at 40 hours per week, involving travel between Crystal Lake and Huntley clinics. The schedule is Monday through Friday with a mix of 3, 10-hour shifts and 2, 5-hour shifts.

Key Responsibilities

• Assures efficient patient flow through the site:
• Escorts patient to exam room, identifies patient with 2 identifiers and prepares patient for examination.
• Obtains accurate vital signs per organization standards.
• Documents reason for visit and updates/confirms allergies, smoking history, and pharmacy information.
• Promptly informs the provider and registered nurse of any significant change in vital signs or acute symptoms.
• Anticipates/sets up equipment or supplies needed for visit.
• Cleans and prepares exam room for next patient.
• Responds to needs to expedite visits, maintain patient flow, and prioritize tasks.
• Assists practitioner with medical and surgical procedures in accordance with established protocols, such as: ECG, venipuncture, immunizations, setting up procedure trays, specimen collection, and/or CLIA waived testing as directed by Provider.
• Provides high-quality care by:
• Preparing and stocking all exam rooms in the treatment area by following established protocols for disinfecting and sterilizing equipment and instruments.
• Participating in environmental safety rounds.
• Maintaining vaccine/medication inventory.
• Monitoring and maintaining equipment and instruments according to clinic guidelines.
• Assisting in ordering supplies and correctly disposing of all expired items.
• Adhering to office opening and closing procedures.
• Functions as an integral part of the patient care team and promotes patient satisfaction by interacting with patients in a professional, friendly manner:
• Accepts and performs delegated responsibilities positively.
• Offers assistance to others.
• Attends and participates in staff meetings.
• Communicates appropriately and effectively with patients and the patient care team (in the office and on the phone).
• Performs delegated procedures common to the specialty area in a safe, effective, and efficient manner.
• Performs all other duties as assigned by the Supervisor or Manager.

Requirements & Tech Stack

• High school diploma or GED.
• Current certification in one of the below or must have written proof of meeting candidate eligibility requirements for writing one of the five eligible certification exams:
• AAMA
• AMT
• NCCT
• NHA
• NRCMA
• American Heart Association accredited Basic Life Support (BLS/CPR) certification.
• Strong computer skills.

Qualifications

• Accepted documentation for certification:
• New MA Graduates within six (6) months from date of graduation from an MA Program must submit: a letter from the school or a letter from the certifying body.
• Non-Certified MAs or new graduates past six (6) months from date of graduation from an MA program must submit: a letter from the certifying body.
• Within first six months of employment, will complete one of the following certifications after up to two test attempts:
• Certified Medical Assistant (CMA) through American Association of Medical Assistants (AAMA)
• Registered Medical Assistant (RMA) through American Medical Technologists (AMT)
• National Certified Medical Assistant (NCMA) through the National Center for Competency Testing (NCCT)
• Certified Clinical Medical Assistant (CCMA) through the National Healthcareer Association (NHA)
• Nationally Registered Certified Medical Assistant (NRCMA) through the National Association for Health Professionals (NAHP)
• Signed acknowledgement during onboarding that certification must be attained within six (6) months, as a condition of employment.
• Preferred:
• Completion of accredited Medical Assistant training program.
• One to two years of ambulatory care experience.
• Experience with electronic medical record.