Customer Assistant

ANR Business Consulting provides smart, reliable offshore support that helps businesses scale faster and operate more efficiently. The company specializes in recruitment support, virtual assistants, accounting, digital marketing, and IT solutions for clients seeking flexible, cost-effective services.

About the Role

The Customer Assistant is a full-time remote role responsible for supporting clients with day-to-day customer interactions and service requests. The role requires a proactive, organized approach and a commitment to delivering consistent, high-quality customer experiences in a remote environment.

Key Responsibilities

• Respond to inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Ensure that customer issues are resolved promptly and professionally.
• Maintain accurate records.
• Support stock control activities, such as monitoring inventory levels.
• Coordinate with internal teams to ensure orders and services are delivered on time.
• Assist with basic sales support, such as processing orders, identifying customer needs, and sharing relevant offerings.
• Help train customers or colleagues on procedures and tools.

Qualifications

• Strong Customer Service skills, with a focus on responsiveness, empathy, and problem-solving.
• Excellent Communication skills, including clear written and verbal communication in English.
• Experience or aptitude in Sales support, including handling inquiries, processing orders, and identifying customer needs.
• Ability to manage Stock Control tasks, such as monitoring inventory levels and coordinating with relevant teams.
• Capability to provide Training support to customers or team members on processes, tools, or service offerings.
• Strong organizational and time management skills, with the ability to prioritize tasks in a remote work setting.
• Comfort with digital tools, CRMs, and online communication platforms.
• Proficiency in basic office software.
• Previous experience in customer-facing roles, service centers, or administrative support is preferred.
• High level of reliability, attention to detail, and ability to work independently while collaborating with a distributed team.