Chat Support Executive

About the Role

• Handle customer conversations entirely over chat and digital messaging.
• No phone queue, no cold calling.
• Support a consumer brand's shopper support line.
• Manage four or five conversations at once during peak hours.
• Answer order, delivery, and product questions.
• Identify when a conversation needs to be escalated to a specialist.
• Maintain tight response times without generic answers.
• Log conversations clearly for easy understanding by others.

Requirements & Tech Stack

• Comfortable typing quickly and accurately.
• Ability to hold several conversations in parallel.
• Clear written English is a priority.
• Experience with a specific tool background is not required as the team trains on the chat platform and product catalogue.

Qualifications

• Zero to two years of experience.
• Freshers with strong written communication skills are welcome.