Inside Sales Executive

About the Role

The Inside Sales Executive will be the voice of the brand, working inbound leads and outbound campaigns to convert prospects into paying customers. This role involves closing B2C broadband deals end-to-end from the desk and qualifying, pitching, and closing B2B connectivity deals with support from other teams.

Key Responsibilities

• B2C Broadband (FTTH)
• Respond to inbound leads (calls, WhatsApp, web forms, ad leads) within 5 minutes.
• Check feasibility, recommend plans, and close sales over the phone.
• Collect KYC documents and advance payment digitally.
• Upsell prepaid plans and higher speeds; run renewal, win-back, and referral campaigns.
• Follow up until activation is complete and the customer is satisfied.
• B2B / Enterprise (ILL, SD-WAN & Telecom Products)
• Conduct outbound calling, email, and LinkedIn/WhatsApp sequences to businesses.
• Qualify requirements including bandwidth, locations, current ISP, uptime needs, budget, and decision-maker.
• Pitch Internet Leased Line (ILL), business broadband, SD-WAN, MPLS/P2P, static IPs, SIP trunk/IP-PBX/VoIP, managed Wi-Fi, and managed firewall.
• Coordinate feasibility with the network team, prepare quotations, and run virtual demos/video meetings.
• Book qualified meetings for the field/key account team for large or multi-location deals.
• Follow through on PO, CAF/KYC documentation, activation, and first invoice collection.
• CRM & Reporting
• Log every call, lead status, and next step in the CRM (Zoho).
• Share daily call and conversion reports.
• Provide feedback to marketing on lead quality.

Daily/Monthly KPIs

• 80–100 calls per day; 2.5+ hours of talk time.
• Inbound lead response time: under 5 minutes.
• B2C: 50 new broadband activations per month (Executive) / 70 (Senior Executive).
• B2B: 15 qualified meetings/demos per month and 75,000 new Monthly Recurring Revenue (MRR) per quarter (Executive) / 1,50,000 (Senior Executive).
• Lead-to-sale conversion of 20%+ on inbound broadband leads.
• 100% CRM updates.

Qualifications & Tech Stack

• Graduate in any discipline.
• 1–5 years in inside sales, tele-sales, or inbound sales (broadband, ISP, telecom, SaaS, or IT services preferred).
• Confident, clear communicator on the phone; able to handle objections and close without meeting the customer.
• Understanding of or ability to quickly learn about bandwidth, ILL vs broadband, static IP, uptime SLA, SD-WAN, and failover basics.
• Fluent in Marathi, Hindi, and English; good written English for email and WhatsApp.
• Comfortable with CRM, dialer, WhatsApp Business, Excel/Google Sheets.
• Target-driven, disciplined, and consistent.

Compensation

• Fixed Salary
• Inside Sales Executive: 2.4 – 3.6 LPA fixed
• Senior Inside Sales Executive: 3.6 – 5.4 LPA fixed
• Final fixed pay based on experience and current CTC.
• Incentive Plan (Uncapped – Paid Monthly)
• B2C Broadband: Per activation; extra for win-backs; accelerators for exceeding targets.
• Internet Leased Line (ILL): 3% of first-year contract value (ACV) for end-to-end closure; 1.5% for qualified meetings handed to the field team; 1.5% for upgrades.
• SD-WAN & Managed Network Services: 4% of first-year recurring contract value for direct closure; 2% co-closed with the field team.
• Other Telecom Products: 2.5% of first-year contract value.
• B2B incentives paid 50% on activation and 50% after 3 months of on-time customer payment. Incentives adjusted if a customer disconnects within 90 days.
• Bonus (Separate from Incentive)
• Quarterly Performance Bonus: 10,000 at 110% of quarterly target; 20,000 at 130%+.
• Big Deal Bonus: 7,500 for B2B deals with a first-year value of 10 lakh or more.
• Fastest Responder Bonus: 2,000 per month for 95%+ inbound leads answered within 5 minutes.
• Star Performer of the Month: 5,000 + recognition.
• Annual Performance Bonus: up to 10% of fixed CTC.

Benefits

• Mobile & data allowance.
• PF, ESIC (as applicable) and group health insurance.
• Paid leave and festival holidays.
• Structured product and sales training (telecom, SD-WAN, networking basics).
• Free home broadband connection for confirmed employees.
• Comfortable office in Chinchwad – no field travel.

Career Path

• Inside Sales Executive
• Senior Inside Sales Executive
• Team Lead – Inside Sales / Key Account Manager
• Sales Manager
• Performance reviewed every 6 months; high performers can move up within 12–18 months.

Hiring Process

• Telephonic screening
• Mock sales call / role-play
• Interview with Sales Manager
• Final discussion with Director
• Offer within 48 hours.