Operation Intern, Bangalore
Newton School
Bengaluru, Karnataka, IndiaFresher32m agovia LinkedIn
About the Role
We are looking for a proactive and detail-oriented Operations Intern who has completed their graduation and is passionate about student success and eager to learn EdTech management.
Key Responsibilities
- Student Experience & Support
- Act as a point of contact for student queries and direct escalations.
- Support onboarding activities for new cohorts.
- Help collect student feedback and compile data.
- Cohort Assistance & Coordination
- Assist in tracking weekly cohort health metrics.
- Coordinate schedules and requirements between teams.
- Help execute day-to-day cohort activities and administrative projects.
- Data Maintenance & Process Support
- Maintain operational data on Google Sheets / Excel cohort trackers and assist in preparing weekly reports.
- Support documentation efforts for standard operating procedures (SOPs).
Requirements & Tech Stack
- Education: Graduate in any stream; immediate joiners are preferred.
- Communication: Strong written and verbal communication skills.
- Tools: Basic to intermediate proficiency in Google Sheets / Excel, including VLOOKUP, basic formulas, sorting, and filtering.
- Attributes: High ownership, eagerness to learn, ability to notice gaps and ask how to help.
- Skills: Ability to manage multiple daily tasks without compromising attention to detail.
Qualifications (Good to Have)
- Prior internship experience in EdTech, Customer Support, or Operations.
- Familiarity with NPS/CSAT or basic automation tools such as Zapier and AI productivity tools.