Guest Relations Executive

About the Role

The Guest Relations Executive is a full-time, on-site role based at The Indus Club in Mumbai. This role is responsible for welcoming members and guests, managing check-ins and departures, and ensuring a seamless experience from arrival to exit.

Key Responsibilities

• Welcoming members and guests.
• Managing check-ins and departures.
• Ensuring a seamless experience from arrival to exit.
• Handling inquiries.
• Coordinating reservations and bookings.
• Assisting with event-related guest needs.
• Addressing service requests promptly and professionally.
• Supporting reception operations.
• Maintaining accurate records.
• Liaising with internal teams to deliver consistent, high-quality service.
• Maintaining a polished, courteous presence at all times.
• Representing the club’s standards of hospitality.

Requirements & Tech Stack

• Guest Relations and Customer Service skills, with a focus on creating positive, memorable experiences.
• Excellent Communication skills, including clear verbal and written communication and active listening.
• Receptionist Duties capabilities, such as managing front desk operations, handling calls, and coordinating appointments and bookings.
• Basic Sales and upselling skills, with the ability to promote club services and offerings appropriately.
• Strong interpersonal skills.
• Professionalism.
• Attention to detail.
• Ability to remain calm under pressure.
• Comfortable working flexible hours, including evenings, weekends, or holidays as required.
• Proficiency in standard office software.

Qualifications

• Prior experience in hospitality, luxury clubs, hotels, or customer-facing service environments is ideal.
• A relevant diploma or degree in hospitality, business, or a related field is preferred.