Performance and Marketing Communications Analyst Intern

About the Role

Kentro is hiring for a Performance and Marketing Communications Analyst Intern to support the Business Transformation Office (BTO). This position can be performed remotely within the United States and will support Eastern Time working hours. The anticipated base compensation range for this position is $20.00 hourly.

Key Responsibilities

• Customer Performance and Service Delivery Support
• Help coordinate recurring CPAR activities, including tracking schedules, following up with program teams, and keeping records current.
• Support the quarterly Program Quality Management Review (PQMR) cycle by compiling Program Health Stoplight and Monthly Service Delivery Pulse inputs, tracking submission status, and helping with communications to program managers.
• Maintain customer feedback and recognition data.
• Corporate Performance and Metric Reporting
• Assist with recurring metric and corporate OKR reporting, including submission tracking, deadline reminders, and stakeholder follow-up.
• Review reported information for completeness, accuracy, and consistency, and flag discrepancies for correction.
• Support existing Power BI reports and dashboards through routine updates, refresh monitoring, and data-quality checks.
• Learn and assist with basic report and visualization development using established data models, including People and Program Performance Scorecarding and Corporate Service Operational Dashboards.
• Marketing and Communications Support
• Maintain the Marcomm content calendar and track deadlines across social media, website, internal communications, and events.
• Draft first-pass copy for LinkedIn posts, intranet announcements, employee spotlights, and event promotions, following Kentro's brand and style guidelines.
• Proofread and format communications materials, and keep the brand asset library (logos, templates, photos, approved boilerplate) organized and current.
• Compile website, social, email, and campaign metrics into recurring Marcomm performance reports, and help connect those metrics to the firm's broader reporting tools.
• Support award submissions, industry recognition applications, and event logistics with research, drafting, and coordination.
• Process Improvement and Stakeholder Support
• Respond to routine questions from stakeholders and data owners with practical, timely help.
• Communicate reporting and content status, upcoming deadlines, and open items clearly.
• Identify small improvements that make information more reliable, accessible, or useful.

Qualifications

• Education: Currently pursuing or recently completed a bachelor's degree in business, analytics, communications, marketing, information systems, or a related field.
• Experience:
• Curious about how a business runs, and willing to learn unfamiliar processes, tools, and data sources.
• Able to work collaboratively with technical and non-technical colleagues in a remote setting.
• Technical Skills:
• Comfortable working in Excel and willing to learn Power BI, SharePoint, and other Microsoft 365 tools; coursework or project exposure to any of these is a plus.
• Strong writing skills and attention to detail, with the ability to proof your own work and follow a style guide.
• Organized and dependable, with the ability to manage recurring deadlines and follow tasks through to completion.
• Preferred Qualifications:
• Exposure to Power BI, Power Query, or basic data modeling through coursework or personal projects.
• Experience creating content for a student organization, campus publication, nonprofit, or small business.
• Familiarity with LinkedIn or other social platforms used in a professional context.
• Interest in government contracting or public-sector technology.
• Clearance Requirement:
• US Citizen or Lawful Permanent Resident (Green Card)
• Willing and able to obtain and maintain Public Trust Clearance or higher.