Sales Support Coordinator

About the Role

The Sales Support Coordinator provides administrative, operational, and customer support to the Sales team to ensure quotes, orders, pricing, and customer requests are processed accurately and efficiently. This is an entry-level position designed for an individual who is highly organized, detail-oriented, comfortable working with numbers and systems, and interested in developing a career in Sales Support, Sales Operations, or Customer Service.

Key Responsibilities

• Prepare material lists based on customer and sales representative requirements.
• Prepare standard pricing quotes using information available in JD Edwards and established company pricing guidelines.
• Ensure quotes contain accurate product descriptions, quantities, pricing, and other required information.
• Compare order pricing against established pricing, customer-specific pricing, quotes, contracts, or other applicable guidelines before releasing them for processing.
• Maintain documentation related to invoice corrections and follow established approval procedures.
• Monitor recurring billing issues and communicate trends to management.
• Utilize Salesforce to manage customer emails, cases, requests, and related sales-support activities.
• Create, update, and maintain accurate case information and supporting documentation.
• Perform basic data analysis to identify discrepancies, trends, and opportunities for improvement.
• Identify repetitive, inefficient, or error-prone processes and communicate opportunities for improvement.
• Participate in process improvement projects as assigned.
• Serve as a reliable point of contact for Sales Support-related questions.

Requirements & Tech Stack

• Utilize Salesforce for customer communication, email, case management, and sales-support activities.
• Utilize JD Edwards (JDE) for product and pricing information.
• Utilize Microsoft Office, particularly Excel, for analysis, reporting, and data management.

Qualifications

• Prior sales experience or building products industry experience.
• Associate degree preferred.
• Professional attitude, proactive, detail-focused and deadline oriented.
• Demonstrated proficiency in the use computer programs such as Microsoft Office products.
• Demonstrated excellent interpersonal, communication and presentation skills.
• Demonstrated ability to work effectively independently as well as in a team environment.
• Must be authorized to work in the United States of America.