Office Support Associate

About the Role

This is a fully remote, work-from-home position based in South Carolina, United States, requiring a 40-hour weekly commitment. Working days and shift times may vary. The Office Support Associate sits within the administrative team, working under an office support team lead while partnering with team members, managers, and approved external contacts.

Key Responsibilities

• Receive office support requests through a shared queue, email inbox, and internal tickets, then confirm the request purpose, needed details, and priority.
• Log each request, action taken, owner, and status in a spreadsheets and data entry tool such as Airtable using clear, factual notes.
• Coordinate routine meeting invitations, shared calendars, and reminders through a scheduling and calendar tool such as Google Calendar.
• Prepare standard meeting materials, trackers, templates, and internal messages using approved formats and current information.
• Maintain organized shared folders and reference materials so colleagues can locate current templates, instructions, and updates.
• Monitor assigned tasks in a project management platform such as Trello, update progress, and identify items awaiting input.
• Follow up politely with requesters or internal owners when details, approvals, or confirmations are missing.
• Route non-routine requests, conflicting priorities, or recurring issues to the office support team lead with complete context.
• Communicate status updates to colleagues and approved external contacts while protecting sensitive workplace information.
• Support quality standards by maintaining accuracy, timely turnaround, complete notes, and appropriate follow-up for every assigned request.

Requirements & Tech Stack

• Ability to use a scheduling and calendar tool such as Google Calendar for invitations, reminders, and calendar updates.
• Ability to use a project management platform such as Trello to review assignments and maintain current task status.
• Ability to use a spreadsheets and data entry tool such as Airtable to enter information accurately and organize trackers.
• Reliable computer, high-speed internet, and quiet private workspace, with availability for the 40-hour weekly commitment and agreed working days and shift times.

Qualifications

• High school diploma or equivalent.
• No experience required, related experience preferred.
• Familiarity with office support workflows, shared calendars, routine meeting coordination, and task tracking preferred.
• Strong written and verbal communication skills for clear updates, courteous follow-up, and professional internal messages.
• Sound judgment when prioritizing routine requests, recognizing missing details, and escalating questions to the office support team lead.
• Authorization to work in the United States.

Perks & Benefits

• Fully remote work from home in South Carolina, United States.
• Structured onboarding and training on Google Calendar, Trello, Airtable, shared procedures, and request workflows.
• Regular check-ins with the office support team lead to review priorities, questions, and progress.
• Opportunities to build office coordination, task tracking, calendar support, written communication, and workflow skills.
• Health coverage, paid leave, maternity leave, bonus opportunities, and stipends.