Channel Solution Engineer

About the Role

• Pre-sales professional role working with cutting-edge software solutions.
• Offers continuous training and mentorship.

Key Responsibilities

• Collaborate with partner account managers throughout the sales lifecycle of the Elements/Channel business.
• Deliver technical presentations of AvePoint solutions.
• Provide pre-sales support to prospective and returning partners and customers.
• Present and demonstrate AvePoint’s product offerings remotely and on-site.
• Facilitate Solution Discovery, Solution Overview, and Technical Deep Dive sessions.
• Communicate with prospective partners/customers, guiding them through their evaluation and selection process.
• Build environments tailored to partner and customer requirements as Proof of Concept.
• Participate in writing proposals in response to RFIs / RFPs.
• Collaborate with partners to develop joint go-to-market strategies.
• Assist partners in pre-sales activities, including solution and technical demonstrations or enablement.
• Share information with sales and technical teams about products and the market.
• Help the sales team identify and understand partner and customer business objectives.
• Establish relationships with key customer/partner business and technical advocates.
• Develop partners' and customers' buying vision for how AvePoint can help reduce costs and increase business agility.
• Support AvePoint Partner and Marketing teams with online and in-person events.
• Ownership of technical sales opportunity and partner recruit closure.
• Serve as a key technical resource through the sales cycle.
• Educate customers, gain consensus, and demonstrate value in solving SharePoint and Office 365 concerns.

Requirements & Tech Stack

• BA/BS Degree (Computer, Technology, and Engineering majors preferred) OR 5 years of relevant work experience.
• Confident and enthusiastic presentation skills.
• Quick and self-motivated learner.
• Advanced business and technical communication skills.
• Readiness to think strategically to help close deals.
• Understanding of the Channel Business (ISVs, Managed Service Providers, Value Added Resellers, Distributors, Systems Integrators).
• Ability to maintain excellent relationships with customers and colleagues.
• Ability to work individually and within a highly collaborative team.
• Willingness to learn and adapt in a dynamic and fast-changing environment.
• Authoritative business analysis capabilities.
• Advanced troubleshooting skills.

Technical Qualities

• Experience in IT professional related topics such as server and software installation, configuration and administration, especially for Windows Server, Microsoft SQL Server, Dynamics CRM, SharePoint, Microsoft 365 & Azure technologies.
• Understanding of Microsoft SharePoint architecture, components, and configuration, including version differences and hybrid architecture.
• Working knowledge of TCP/IP, DNS, SMTP, and DHCP technologies.
• Working knowledge of Microsoft SQL Server, IIS, and Active Directory.
• Broader knowledge of server and cloud offerings like Office 365, Azure, AWS, Google Cloud is strongly preferred.