HR Service Delivery Associate

About the Role

• Improve workforce performance and productivity, boost business agility, increase revenue, and reduce costs.
• Process and strategy of providing and managing human resources services and information to employees within an organization.
• This encompasses various aspects, including employee support, benefits administration, onboarding, payroll, and other HR related functions.
• Solve routine problems, largely through precedent and referral to general guidelines.
• Serve as the primary responder for employee queries and requests related to Workday hire to retire transactions (hires, terminations, data changes, etc.).
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work.

Key Responsibilities

• Process high-volume, Hire to Retire HR transactions in Workday with accuracy and within defined SLAs.
• Conduct regular data audits to ensure data integrity and compliance.
• Troubleshoot and resolve basic Workday issues, escalating complex cases as needed.
• Collaborate with HR Business Partners and other stakeholders to deliver seamless HR services.
• Ensure compliance with employment laws, company policies, and data privacy requirements.
• Identify process gaps and suggest improvements for greater efficiency.
• Maintain clear documentation of processes and resolutions.
• Assist in data validation, reporting, and system audits.
• Document processes and maintain accurate records for compliance.
• Work closely with senior analysts to learn and contribute to strategic projects.

Requirements & Tech Stack

• Workforce Data Admin - HR Service Delivery

Qualifications

• Any Graduation
• Excellent communication skills - able to build trust and interact with stakeholders at all levels.
• Ability to handle confidential information with discretion.
• Strong attention to detail and organizational skills with the ability to manage multiple priorities.
• Ability to manage multiple priorities in a fast-changing environment.
• Eagerness to learn new systems and adapt to evolving processes.
• A team player mindset with a sense of urgency and ownership.
• Consistently produces work of exceptional quality, with meticulous attention to process and outcomes.
• Support rotational shifts, including US hours, as required.
• Interactions are expected to be within your own team and direct supervisor.
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
• The decisions that you make would impact your own work.