Associate Specialist, BPS Operations Processing

About The Role

As a BPS Operations Associate, you will be responsible for the oversight and review of work performed by Transfer processors, working closely with clients as assets/accounts move to and from FIS custody. You will examine data files, processes, forms, reports, and operational needs of customers, communicating professionally throughout the life cycle of a transfer.

Key Responsibilities

• Develops understanding of and defines client products and services through information gathering sessions to determine how FIS systems must be established to meet client needs.
• Oversight: Perform oversight of operational work performed by processors to ensure accuracy and timeliness in accordance with established service level agreements.
• Transfer Processing: Initiate, review, and track client account transfers (inbound and outbound) between broker-dealers using ACATS and other industry tools.
• Mutual Fund Re-registration: Submit required re-registration instructions and coordinate directly with delivering and receiving fund companies to liquidate or re-register mutual fund shares.
• Reconciliation & Reporting: Review daily settlement reports, verify asset valuations, and monitor delivery/receipt deadlines to minimize manual operational risk.
• Exception Handling: Investigate and resolve ACATS rejects, mutual fund registration errors, and account discrepancies by communicating with internal teams, contra-firms, and fund providers.
• May develop new procedures with clients to ensure FIS software is used appropriately.
• Throughout the transfer lifecycle, provides expertise to answer questions and guide clients in the use of the system.
• Conducts train-the-trainer sessions to instruct and train internal or external customers on changes, new systems, or new procedures.
• Other related duties assigned as needed.

Requirements & Tech Stack

• Extensive knowledge of FIS and industry tools related to the movement of assets and cash between depositories, custodians, and Fund companies.
• Strong analytical and problem-solving skills.
• Excellent human relations, negotiation, and documentation skills.
• Ability to handle projects commensurate with job expectations.
• Ability to analyze and solve problems using learned techniques and tools.
• High attention to detail.
• Positions involving data mapping require strong analytical and technical skills.
• Ability to translate client requirements to technical specifications and communicate to technical staff.
• Team skills, including the ability to establish and maintain effective working relationships both internally and externally.
• Flexibility, versatility, dependability.

Qualifications

• A bachelor’s in business or a related field or the equivalent experience.