Customer Service Executive
CIEL HR
ChennaiFresher49m agovia Naukri
Key Responsibilities
- Handle customer inquiries through phone calls, emails, and other communication channels.
- Respond to customer questions regarding products, services, orders, and payments.
- Resolve customer complaints and provide appropriate solutions.
- Maintain accurate customer information and update records in the CRM system.
- Follow up with customers to ensure their issues are resolved.
- Coordinate with internal departments to address customer concerns.
- Maintain professional communication and build positive customer relationships.
- Prepare daily reports and maintain records of customer interactions.