Customer Support Associate

About the Role

As a Customer Support Associate, you will help business customers by answering their questions over phone calls. Your goal is to solve customer issues, provide excellent service, and ensure a positive customer experience.

Key Responsibilities

• Answer customer calls and provide support.
• Listen carefully and solve customer problems.
• Handle customer concerns politely and professionally.
• Keep customer records and update information accurately.
• Meet quality, productivity, and attendance targets.
• Report common customer issues and suggest improvements.

Requirements & Tech Stack

• Good English communication skills.
• Friendly and customer-focused attitude.
• Ability to understand customer concerns and solve problems.
• Basic knowledge of Windows computers.
• Good time management and ability to work independently.

Qualifications

• High school diploma (or equivalent) or higher.
• 0-2 years of experience (Freshers can apply).

Work Details

• Location: Chennai
• Shift: Rotational shifts (Day & Night).
• Work Schedule: 5 working days and 2 rotational weekly offs.