CareIQ Intake Specialist I

About the Role

The CareIQ Intake Specialist I role involves providing critical administrative customer service support by managing ancillary healthcare referrals through proprietary systems. This position is responsible for accurate and timely data entry, delivering high-quality telephonic and written customer service, and ensuring smooth coordination among claimants, providers, and claims management. The role contributes by facilitating efficient service order processing aligned with client needs, operating remotely within specified time zones and schedules.

Key Responsibilities

• Deliver quality telephonic customer service in a high-volume call environment
• Accurately enter and review data
• Operate corporate proprietary systems effectively
• Enter electronic orders into coordination systems
• Keep case stakeholders regularly updated
• Transcribe correspondence and reports from dictation
• Address scheduling challenges using problem solving and critical thinking
• Meet set production and quality standards
• Perform additional assigned duties

Requirements & Tech Stack

• High school diploma
• Experience in detail-oriented customer service roles
• Ability to manage multiple tasks and meet deadlines
• Proficient written and verbal communication skills
• Technical aptitude with Microsoft Office and proprietary systems
• Strong interpersonal, organizational, and time management skills
• Professional and courteous demeanor in telephonic interactions
• Capability to work independently and as part of a team