Logistics Technician

Key Responsibilities

• Cycle Audits: Perform cycle audits and data corrections to ensure inventory controls are met. Report and reconcile inventory discrepancies.
• Deliveries: Execute incoming and outgoing deliveries. Document inbound and outbound deliveries.
• Security Escorts: Coordinate security escorts for third-party vendors.
• Inventory Management: Develop working knowledge of stock control and inventory management practices and procedures. Track and stage physical inventory, identifying opportunities to improve inventory and address space constraints. Perform material movement, including shipping/receiving and inventory management per standard process.
• Data Bearing Device (DBD) Destruction: Perform destruction of data bearing devices following all SLAs and Microsoft policies. Ensure DBD serial numbers match with the database. Support decommissioning servers, maintaining compliance and meeting SLAs.
• Fleet Management: Perform weekly vehicle inspections.
• Customer Service: Maintain a strong focus to understand the impact of work when completing tickets and IAM tasks. Ensure IAM tasks are completed accurately, meeting company and industry standards and policies. Become familiar with guidelines set by Microsoft contractual agreements with suppliers. Recognize potential stakeholder impact of external and internal events and issues, communicate potential impact, and plan accordingly.
• Warranty Process Management: Engage suppliers to initiate warranty claims when automation is not available. Process failed vendor hardware devices using online/other tools, including information processing, packaging, shipment, and receipt of return for RMA and non-RMA devices. Perform manual return processes for non-RMA failed parts. Begin performing manual ordering processes of OEM parts. Follow all SLAs related to RMA and non-RMA warranty processes.
• Procurement: Notify management about ordering stock shortages. Escalate any issues to management.
• Operational Excellence: Follow existing procedures for running processes, ensuring execution with consistency, accuracy, and timeliness. Complete required security and data management training while complying with security and data management procedures/policies. Participate in training for relevant site-specific procedures and tools (e.g., forklift, pallet jacks, technician on-hand processes, inventory maintenance software, RMA portals, Rack Movement).
• Safety Practices: Comply with security and data management policies. Escalate any security or safety incidents. Engage in Task Hazard Analysis (THA) consistently for every task. Conduct rack movement activities, supporting training on devices and tools and upholding safety standards. Follow established protocols on dealing with unsafe materials out of containment.
• Tactical Shift Management: Perform assigned tasks and escalate issues during high-volume work activity or escalation-based situations. Seek guidance from management. Monitor inbound and outbound schedules, escalating deviations from scheduling.

Travel and Work Hours

• May travel up to 25%, typically domestically.
• Ability to work 12-hour shifts, including shift assignments during non-standard business hours (evenings, nights, weekends, holidays).

Requirements & Tech Stack

• High School Diploma AND 6 months experience or an internship in inventory management, retail, warehouse management, or a related field OR equivalent experience.
• Ability to meet Microsoft, customer, and/or government security screening requirements.
• Microsoft Cloud Background Check: Required upon hire/transfer and every two years thereafter.
• Visa Sponsorship: Not eligible for visa sponsorship. Must have authorization to work in the United States that does not now or in the future require employer sponsorship.

Preferred Qualifications

• 1+ year(s) experience in warehouse/supply chain in an IT environment, IT, and/or logistics, operating heavy-load movement equipment (e.g., forklift, pallet jacks, chassis lifts) for a large corporation OR equivalent experience.
• In person participation in the Microsoft Career Networking Event at Trilith on October 23, 2026.