Guest Relations Executive

About the Role

This is a full-time, on-site Guest Relations Executive role based in Gurugram. The Guest Relations Executive will welcome guests, manage front desk and receptionist duties, and ensure a professional and courteous experience for all visitors and members. The role involves handling inquiries via phone, email, and in person, providing information on loyalty programs, and resolving customer concerns promptly. The Guest Relations Executive will support sales initiatives by promoting membership benefits, assisting with enrollments, and coordinating follow-ups. Daily responsibilities also include maintaining accurate records, collaborating with hotel and internal teams, and upholding brand standards in communication and service.

Key Responsibilities

• Welcome guests and manage front desk and receptionist duties.
• Ensure a professional and courteous experience for all visitors and members.
• Handle inquiries via phone, email, and in person.
• Provide information on loyalty programs.
• Resolve customer concerns promptly.
• Support sales initiatives by promoting membership benefits.
• Assist with enrollments.
• Coordinate follow-ups.
• Maintain accurate records.
• Collaborate with hotel and internal teams.
• Uphold brand standards in communication and service.

Qualifications

• Strong Guest Relations and Customer Service skills.
• Effective Communication abilities, including clear verbal and written communication and active listening skills.
• Sales and membership promotion skills.
• Experience with Receptionist Duties, including front desk operations, visitor handling, call management, and appointment coordination.
• Comfort with basic computer applications and CRM or customer database systems.
• Ability to work in a fast-paced environment, manage multiple tasks, and maintain attention to detail.

Previous experience in hospitality, hotel operations, or loyalty programs is an advantage.

Diploma or bachelor’s degree in hospitality, business, or a related field preferred.