Front Desk Offcier

Front Desk Officer

Key Responsibilities

• Welcome patients and visitors warmly and professionally.
• Handle incoming calls and respond to patient inquiries.
• Schedule, confirm, and manage doctor appointments.
• Register new patients and maintain patient records.
• Manage patient queues and coordinate with doctors and medical staff.
• Handle billing, payments, and receipts, if required.
• Maintain patient files and update records accurately.
• Coordinate follow-up appointments and send appointment reminders.
• Ensure the reception area remains clean and organized.
• Maintain patient confidentiality and follow clinic policies.

Requirements & Tech Stack

• Good communication and interpersonal skills.
• Basic computer knowledge and MS Office skills.
• Professional attitude and a patient-friendly approach.
• Good organizational and multitasking abilities.
• Basic billing and appointment management skills.
• Ability to handle patients politely and professionally.

Qualifications

• Any degree or relevant qualification.
• Healthcare administration or hospital management qualifications are an advantage.
• Freshers can apply.
• Previous experience in a clinic, hospital, or healthcare front office is an advantage.
• Candidates should be punctual, responsible, and willing to learn.
• Knowledge of Tamil and English is preferred; additional languages are an advantage.