International voice associate

About the Role

The International Voice Associate will handle inbound and outbound calls for customers in international markets, supporting service, sales, or account-related queries. This is a full-time, on-site position based in Mumbai.

Key Responsibilities

• Respond to customer questions.
• Resolve customer issues.
• Document customer interactions in the system.
• Adhere to defined call quality and compliance standards.
• Work in shifts aligned with international time zones.
• Follow scripts and process guidelines.
• Maintain a professional, customer-focused tone.
• Collaborate with team leaders.
• Adhere to performance targets.
• Support process improvements by sharing customer feedback.
• Participate in training and coaching sessions.

Requirements & Tech Stack

• Basic computer proficiency, including familiarity with CRM or call center software, email, and data entry tools.

Qualifications

• Strong verbal communication skills in English, including clear pronunciation, active listening, and the ability to converse confidently with international customers.
• Customer service and problem-solving skills, with the ability to manage queries, de-escalate concerns, and provide accurate information in a timely manner.
• Time management and organizational skills, with the ability to handle multiple calls, meet productivity targets, and follow structured processes.
• Adaptability and teamwork skills, including openness to shift work aligned with global time zones and effective collaboration with supervisors and peers.
• Prior experience in international voice processes, BPO/customer support, or contact center roles is preferred but not mandatory; freshers with strong communication skills may also apply.
• Minimum educational qualification of higher secondary (12th grade) or a bachelor’s degree from a recognized institution is desirable.
• Willingness to work from the Mumbai office.